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Nils Rebehn

Consultant, Trainer and Founder of Guidoo Services (www.GuidooServices.com) Official Zendesk Partner

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Latest activity by Nils Rebehn
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    Nils Rebehn commented,

    Hello Jason, With the current features it’s not an option to achieve the functionality you desire. We are selling Zendesk Online Training Courses for Agents and Admins and considered using Zendesk ...

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    Nils Rebehn commented,

    Hello Adam, We have built escalation workflows for some of our clients (we are a Zendesk partner). I think I understand what you are trying to achieve. Reagan covered most of it in the previous ans...

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    Nils Rebehn commented,

    Hello Matt, We do have experience the Round Robin App. Some of our clients (we are a Zendesk Partner) have used it - not all of them were happy though. I can’t say anything about the Playlist other...

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    Nils Rebehn commented,

    Hello Jahuber, I stumbled across your post and thought I can help out. I double checked your settings and it should work - we are using the same. Maybe you can try the following: Check for a typo ...