Laurence Cope

1. Community
2. Support Q&A
3. What’s best way to add custom statuses?

Thanks, but then the view can only group by the statuses I created, and then wont have the other statuses.  Workflow:- Customer emails us a request (New Status) Support staff take it and reply wit...

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• Laurence Cope
• Edited August 27, 2018 09:51
• 0 votes

1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

We do not want a help center, but need to have one so users can see their Zendesk Support tickets. Quite a strange setup. The guide theme is not suitable for that, we need to modify the theme to di...

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• Laurence Cope
• Created August 25, 2018 12:43
• 0 votes