Cenk Tukel

1. Community
2. Feedback on Support
3. Ability to check User Tags in Triggers and Automations

I agree with Ricardo and would add few more use cases:-based on user tags pushed by 3rd party integrations we have, we like to automate certain messages and actions like telling the subscriber that...

• View comment
• Cenk Tukel
• Created November 20, 2018 14:09
• 0 votes

1. Support
2. ...
3. Users, groups, and organizations
4. Can I disable the welcome email notification for new end users?

Hi, I also have similar questions with Amy and Allen. I would much appreciate a more precise guidance if available :-) https://support.zendesk.com/hc/en-us/articles/224907267/comments/115002121367 ...

• View comment
• Cenk Tukel
• Created November 13, 2018 15:11
• 2 votes

1. Chat
2. ...
3. Best practices and recipes
4. Targeting key visitors with proactive chat

Hi, I agree with Ferdi (I know, I joined this conversation 5 months late) that triggers should be able to: make the chat widget pop-up to attract attention (regardless of agent being live or onlin...

• View comment
• Cenk Tukel
• Created September 09, 2018 20:21
• 3 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi Gail, Many thanks for the input but I am in Support Team and Guide Professional plans. I can create tags, user segments, assign sections to different user segments, etc... I am stuck in one plac...

• View comment
• Cenk Tukel
• Created September 07, 2018 06:19
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi Jessie, This support platform is great and the comments very to the point. I am also stuck with what Sheldon wrote. https://support.zendesk.com/hc/en-us/articles/115007686307/comments/3600000308...

• View comment
• Cenk Tukel
• Edited September 03, 2018 18:47
• 0 votes