Tiffany Miller

Total activity

30
Last activity

October 19, 2020 17:17
Member since

December 11, 2018 16:30
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8
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11

Activity overview

Latest activity by Tiffany Miller

Tiffany Miller commented, July 23, 2020 15:51
Ricardo, that worked! These numbers look a lot more accurate! Thank you!
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- Tiffany Miller
- Created July 23, 2020 15:51
- 0 votes
Tiffany Miller commented, July 21, 2020 21:32
Ricardo Hello! Is this how I would calculate full resolution time minus all the time the ticket was in pending status during business hours? Basically, I want to know how long the ticket took to re...
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- Tiffany Miller
- Edited July 22, 2020 19:23
- 0 votes
Tiffany Miller commented, April 06, 2020 20:10
Thanks Devan! My current open ticket has some questions in it that could be used for the AMA.
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- Tiffany Miller
- Created April 06, 2020 20:10
- 0 votes
Tiffany Miller commented, March 31, 2020 19:34
Is there a way to view the calculated attributes I created? I tried to re-create the attribute because I didn't see it as an option after I searched or viewed under Calculated attributes to add as ...
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- Tiffany Miller
- Created March 31, 2020 19:34
- 0 votes
Tiffany Miller commented, March 30, 2020 18:41
Hey! I did Step 7 and created the attribute, but when I go to Rows it is not a visible option I can select and add to my report. Any reason for that? Note: I saved the report, published, reloaded t...
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- Tiffany Miller
- Edited March 30, 2020 18:41
- 0 votes
Tiffany Miller commented, May 24, 2019 16:50
Any update on this feature? We have the same exact use-case!
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- Tiffany Miller
- Created May 24, 2019 16:50
- 0 votes
Tiffany Miller commented, February 13, 2019 01:19
Thank you Brett!!!
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- Tiffany Miller
- Created February 13, 2019 01:19
- 0 votes
Tiffany Miller commented, February 12, 2019 22:38
Thank you Brett! Is there any benefit to using macros versus triggers? I originally created a trigger, but am wondering if I should use a macro instead? I guess the macro will keep it all in one ti...
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- Tiffany Miller
- Created February 12, 2019 22:38
- 0 votes
Tiffany Miller commented, February 12, 2019 00:53
Can I create separate automations to trigger different CSATs according to my process? In other words, if I want to check how the user is doing during their experience with us, can I send multiple C...
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- Tiffany Miller
- Created February 12, 2019 00:53
- 0 votes
Tiffany Miller commented, February 01, 2019 23:54
Same!! would like to see this feature!! Any update would be great!
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- Tiffany Miller
- Edited February 01, 2019 23:56
- 0 votes