Tiffany Miller
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Total activity32
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Last activity
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Activity overview
Latest activity by Tiffany Miller-
Tiffany Miller commented,
Must someone have User Type = Staff (i.e. agent or light agent) to be displayed in the Author drop-down? We'd like to post articles from users that are not a part of our company, for example. Thanks!
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Tiffany Miller commented,
Ricardo, that worked! These numbers look a lot more accurate! Thank you!
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Tiffany Miller commented,
Ricardo Hello! Is this how I would calculate full resolution time minus all the time the ticket was in pending status during business hours? Basically, I want to know how long the ticket took to re...
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Tiffany Miller commented,
Thanks Devan! My current open ticket has some questions in it that could be used for the AMA.
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Tiffany Miller commented,
Is there a way to view the calculated attributes I created? I tried to re-create the attribute because I didn't see it as an option after I searched or viewed under Calculated attributes to add as ...
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Tiffany Miller commented,
Hey! I did Step 7 and created the attribute, but when I go to Rows it is not a visible option I can select and add to my report. Any reason for that? Note: I saved the report, published, reloaded t...
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Tiffany Miller commented,
Any update on this feature? We have the same exact use-case!
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Tiffany Miller commented,
Thank you Brett!!!
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Tiffany Miller commented,
Thank you Brett! Is there any benefit to using macros versus triggers? I originally created a trigger, but am wondering if I should use a macro instead? I guess the macro will keep it all in one ti...
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Tiffany Miller commented,
Can I create separate automations to trigger different CSATs according to my process? In other words, if I want to check how the user is doing during their experience with us, can I send multiple C...