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Mindy Copenhaver

  • Total activity 20
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Activity overview

Latest activity by Mindy Copenhaver
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    Mindy Copenhaver created a post,

    Use Phone Nick Names in display and reports

    I am not sure if there is already a request for this, but we would LOVE the ability to utilize the phone number nicknames. We answer for multiple businesses and when a call comes in we can see the ...

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    Mindy Copenhaver commented,

    Are call recordings still paused while in the process of transferring? Do they resume once you add to call? This is how we maintain PCI compliance with sensitive information so we need to verify th...

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    Mindy Copenhaver commented,

    I'm amazed that this doesn't exist. Having to maintain articles in multiple locations is very difficult and often leads to something being missed. Each article should have the option of brands to b...

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    Mindy Copenhaver created a post,

    Ability to better navigate a recording

    We would like to request the ability to better navigate a recording. For long recordings, the short slider bar is very difficult to accurately move.  Some much appreciated abilities would be: 1. Ab...

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    Mindy Copenhaver created a post,

    Ability to move a call recording between tickets

    We would like to request the ability to move a call recording between tickets. Our tickets often require multiple calls, we know we can put all outbound calls in the same ticket, but we often get c...