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Kevin Perryman

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Latest activity by Kevin Perryman
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    Kevin Perryman commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. History chat details CSV glossary

    Posted: https://support.zendesk.com/hc/en-us/community/posts/360004401267-Automated-Chat-Detail-Export-Daily-Weekly-Monthly-

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    Kevin Perryman created a post,

    Automated Chat Detail Export (Daily, Weekly, Monthly)

    Answered
    1. Community
    2. Feedback on Support

    Under Settings -> Account -> Email piping we are able to set each chat transcript to automatically email to specific people which helps with oversight of the support provided. A useful feature woul...

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    Kevin Perryman commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. History chat details CSV glossary

    Is it possible to setup an auto report for the chat details to be emailed say on Saturday for the prior Saturday through Friday?   I have written a python script to process Chat Detail exports into...

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