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Kevin Perryman

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Latest activity by Kevin Perryman
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    Kevin Perryman commented,

    Posted: https://support.zendesk.com/hc/en-us/community/posts/360004401267-Automated-Chat-Detail-Export-Daily-Weekly-Monthly-

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    Kevin Perryman created a post,

    Automated Chat Detail Export (Daily, Weekly, Monthly)

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    Under Settings -> Account -> Email piping we are able to set each chat transcript to automatically email to specific people which helps with oversight of the support provided. A useful feature woul...

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    Kevin Perryman commented,

    Is it possible to setup an auto report for the chat details to be emailed say on Saturday for the prior Saturday through Friday?   I have written a python script to process Chat Detail exports into...