Anurag Toshniwal
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Activity overview
Latest activity by Anurag Toshniwal-
Anurag Toshniwal commented,
@Heather RWow, that would be complex!Thanks for the help on this though. I've already implemented this per your suggestion. Have a good day!
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Anurag Toshniwal commented,
@Heather RThanks for the quick response.I'll be using them as stand-alone tags.I was thinking more on the lines of having 1 single trigger to facilitate this. Would that be possible?Thanks!
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Anurag Toshniwal commented,
Hi, My question is about how to implement a change if a certain condition is changed.Priority field has 4 values; Urgent, High, Normal, Low. My Org wants that when the ticket priority is changed, ...
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Anurag Toshniwal commented,
Hi Zendesk folks!Just wanted to add another point here: If an organization uses G-Suite groups, and an agent CC's a G-Suite group on the ticket, then the response from any group member is also logg...
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Anurag Toshniwal commented,
Hi, I have a question regarding how the integration plays with brands. Scenario: I have 2 brands in my org's Zendesk. A customer facing and an internal IT request brand. The default brand in Zendes...