Brian McGinley
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Activity overview
Latest activity by Brian McGinley-
Brian McGinley commented,
I created a trigger so if an end user includes a comment in the text the contains (keyword) it would trigger the "Emails to CC" action to add a specific email address, which works, but the new CC'd...
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Brian McGinley commented,
Hey Devan, Thanks for the response. But I am still a bit unclear how you can pull it off without building a single trigger for each county and state. Is that what you are suggesting? I would have ...
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Brian McGinley commented,
Also, Nicole, to answer your question, No they are not closing before the end user responds. This only moves the ticket to Pending status. We require confirmation from the client prior to closing t...
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Brian McGinley commented,
Hi Nicole, Here is the Trigger in question and one of the associated notification targets. I had to add the line regarding how to reply to the ticket because everyone responding to the ticket ...
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Brian McGinley commented,
John, Not sure if you are still looking for a solution on this, but there is a Marketplace app called Carbon Copier that I have been using. You can set CC's based on organization and/or user to al...
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Brian McGinley created a post,
Email notifications from a trigger not associated with the originating ticket
AnsweredI am not sure if I am doing something wrong, but I have triggers where the Actions include emailing the requester or notifying an external email target; but the corresponding email is not associate...
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Brian McGinley commented,
Hi Everyone, We would love to have Organization Field an available target on a trigger as well. We have end users who belong to multiple organizations that are mainly email only users. I would li...
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Brian McGinley commented,
I know this is an old issue but I have the same question. I want to automate the Organization selection for the End-user who solely creates tickets via emails, but are part of multiple organization...
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Brian McGinley commented,
We have end users who belong to multiple organizations. I wanted to set a trigger that, based on criteria in their description field, it would route the ticket to the correct organization. Ie. I...
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Brian McGinley commented,
David, Thank you! Purchased it.