Brian McGinley
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Total activity53
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Last activity
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Activity overview
Latest activity by Brian McGinley-
Brian McGinley created a post,
@ mention agent Groups
We have tickets where we would like to ask a question of a programming group or Tech Services group where we would currently have to either pass ownership of the ticket to that group and lose it ...
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Brian McGinley commented,
Can you @ mention a group?
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Brian McGinley commented,
We are trying to implement a new ticket form and have ordered new custom fields for the new print. When you read through them on the ticket creation screen they are in order and make sense. After t...
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Brian McGinley commented,
This is very frustrating... We had been on the Legacy Support Suite Professional and we were just upgraded to the Zendesk Suite Professional this month. Link sharing functionality was removed from ...
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Brian McGinley created a post,
Export or manage Explore query list
Is there a way to export the list of queries you have built in Explore? I have over 300 already built and another 650 to go; it is getting difficult to track. Additionally, it would be nice if you ...
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Brian McGinley commented,
I created a trigger so if an end user includes a comment in the text the contains (keyword) it would trigger the "Emails to CC" action to add a specific email address, which works, but the new CC'd...
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Brian McGinley commented,
Hey Devan, Thanks for the response. But I am still a bit unclear how you can pull it off without building a single trigger for each county and state. Is that what you are suggesting? I would have ...
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Brian McGinley commented,
Also, Nicole, to answer your question, No they are not closing before the end user responds. This only moves the ticket to Pending status. We require confirmation from the client prior to closing t...
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Brian McGinley commented,
Hi Nicole, Here is the Trigger in question and one of the associated notification targets. I had to add the line regarding how to reply to the ticket because everyone responding to the ticket ...
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Brian McGinley commented,
John, Not sure if you are still looking for a solution on this, but there is a Marketplace app called Carbon Copier that I have been using. You can set CC's based on organization and/or user to al...