Brian McGinley

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Recent activity by Brian McGinley Recent activity Votes
  • @ mention agent Groups

      We have tickets where we would like to ask a question of a programming group or Tech Services group where we would currently have to either pass ownership of the ticket to that group and lose it ...

  • Export or manage Explore query list

    Is there a way to export the list of queries you have built in Explore? I have over 300 already built and another 650 to go; it is getting difficult to track. Additionally, it would be nice if you ...

  • Email notifications from a trigger not associated with the originating ticket


    I am not sure if I am doing something wrong, but I have triggers where the Actions include emailing the requester or notifying an external email target; but the corresponding email is not associate...

  • mass email to addresses not in the same organization


    We have a webhook set up off of the Jira release button that would update all Zen tickets associated with the release. These would all be for the same program. I then have a trigger set up that whe...

  • Organizational cc / follow


    I've seen similar posts  from an agent POV, but I am wondering about from an organizational end user experience.    We have a committee organization and I have set up notification triggers to alert...

  • committee vote on ticket?


    I have an organization that is a committee of ten which is spread across a state. They may have issues that come up that it would be nice to have tabulation or vote directly viewable on the ticket ...