Jarett Fong
- Total activity 12
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 4
- Subscriptions 5
Activity overview
Latest activity by Jarett Fong-
Jarett Fong commented,
Can someone explain the reason and benefits of this new functionality? So far the only benefit I see if that agent followers are not shown as CC's on the emails. But the rules for reply/reply all ...
-
Jarett Fong commented,
I should clarify that I meant my product request to be that ANY PUBLIC comment (regardless of status) should update all linked incident tickets. I didn't mean to say that INTERNAL comments should ...
-
Jarett Fong created a post,
Updates to Problem ticket should also update linked Incident tickets
Currently it's only when you update the status of a Problem ticket to Solved and put a public comment that the associated Incident tickets get updated with the same comment and also get updated to ...