Jarett Fong
- Total activity 13
- Last activity
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Activity overview
Latest activity by Jarett Fong-
Jarett Fong commented,
Can someone explain the reason and benefits of this new functionality? So far the only benefit I see if that agent followers are not shown as CC's on the emails. But the rules for reply/reply all ...
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Jarett Fong commented,
I should clarify that I meant my product request to be that ANY PUBLIC comment (regardless of status) should update all linked incident tickets. I didn't mean to say that INTERNAL comments should ...
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Jarett Fong created a post,
Updates to Problem ticket should also update linked Incident tickets
Currently it's only when you update the status of a Problem ticket to Solved and put a public comment that the associated Incident tickets get updated with the same comment and also get updated to ...
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Jarett Fong created a post,
Ability to export your search results
After running a search on tickets, users, etc. it would be good to be able to export your results.