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William Chase Myer

Zendesk Genie for Brooks Brothers

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Activity overview

Latest activity by William Chase Myer
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    William Chase Myer created a post,

    Bulk ticket tab management function

    Answered

    I don't know if anyone else experiences this, but when viewing closed tickets they accumulate along the header of the support instance. If you do not close them as you view them they then form into...

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    William Chase Myer commented,

    To answer the full question, the use case would look something like the following:  In essence, I want to see if there is trends, how often specific macros are used compared to the total # of tick...

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    William Chase Myer commented,

    Patrick,  I appreciate the comment, I have created a ticket that has been in open status for roughly 4-5 months. These metrics were set up by one of the Explore Technical Architects on the EAP Data...

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    William Chase Myer created a post,

    I am lost Exploring

    I am not sure if many other explorers are looking for this sort of data structure to their tables, but I have been trying to build a table that shows the following for our macro usage: Ticket Rank...

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    William Chase Myer commented,

    I don't even know where to begin here.... YES, PLEASE! If chat EAP has the functionality to integrate both interfaces into the support environment, why can't explore have the same?  Naturally, I me...

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    William Chase Myer commented,

    Steve,  This is something that I have had to troubleshoot as well and is relevant to forwarding tickets to an external email address article.  You have two options from what I have been able to ide...

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    William Chase Myer commented,

    @Nicole - Community Manager  I think this accurately describes the use case for many users  The only workaround I have been able to find for this is quite tedious and revolves around triggers sendi...

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    William Chase Myer commented,

    Brynn, I have found great success with this in the Support Ticket-SLA dataset section. From here you are able to customize your query to such specifications. Personally, I use for the metrics: SLA-...

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    William Chase Myer commented,

    One thing I have yet to see in the Filters is a simple time variable. Not "Time-ticket created" or anything that has a condition attached to it, just a simple time frame that narrows the results of...

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    William Chase Myer commented,

    Is there anyway to add multiple custom groups to the same table/chart/or graph? I have been attempting this for some time and fail to do so successfully. Ex.) I would like to compare NE store locat...