William Chase Myer
Zendesk Genie for Brooks Brothers
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Activity overview
Latest activity by William Chase Myer-
William Chase Myer commented,
I am experiencing the same issue as Kristen: Use case: I need to automate reports to be sent out weekly, which scheduling is the easy part but I am having difficulty creating a Sunday-Saturday t...
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William Chase Myer commented,
Question/request: Is there a functionality in the works to have a "take it" option with guide articles like there is for tickets in support? Our help center consists of 900+ articles, many compose...
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William Chase Myer created a post,
Guide in testing environment (not ZD Sandbox)
AnsweredHi! I want to preface this post by explicitly saying I am no computer science expert, nor will I try to be. Question: I want to integrate Guide into my company's staging site to test for bugs and...
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William Chase Myer commented,
To answer the full question, the use case would look something like the following: In essence, I want to see if there is trends, how often specific macros are used compared to the total # of tick...
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William Chase Myer commented,
Patrick, I appreciate the comment, I have created a ticket that has been in open status for roughly 4-5 months. These metrics were set up by one of the Explore Technical Architects on the EAP Data...
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William Chase Myer created a post,
I am lost Exploring
I am not sure if many other explorers are looking for this sort of data structure to their tables, but I have been trying to build a table that shows the following for our macro usage: Ticket Rank...
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William Chase Myer commented,
I don't even know where to begin here.... YES, PLEASE! If chat EAP has the functionality to integrate both interfaces into the support environment, why can't explore have the same? Naturally, I me...
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William Chase Myer commented,
Steve, This is something that I have had to troubleshoot as well and is relevant to forwarding tickets to an external email address article. You have two options from what I have been able to ide...
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William Chase Myer commented,
Brynn, I have found great success with this in the Support Ticket-SLA dataset section. From here you are able to customize your query to such specifications. Personally, I use for the metrics: SLA-...
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William Chase Myer commented,
One thing I have yet to see in the Filters is a simple time variable. Not "Time-ticket created" or anything that has a condition attached to it, just a simple time frame that narrows the results of...