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William Chase Myer

Zendesk Genie for Brooks Brothers

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Activity overview

Latest activity by William Chase Myer
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    William Chase Myer commented,

    Hi!  This may be a simple oversight, but does explore offer any adaptive display options for the dashboards? I work from a laptop and and have to manually resize the dashboard when I plug in and ou...

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    William Chase Myer commented,

    + 1  I can understand the difficulties around extracting such data within a given time slot as well as the sheer amount of comments associated. A few Questions: Would a compromise of filtering for...

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    William Chase Myer commented,

    I am experiencing the same issue as Kristen:   Use case: I need to automate reports to be sent out weekly, which scheduling is the easy part but I am having difficulty creating a Sunday-Saturday t...

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    William Chase Myer commented,

    Question/request: Is there a functionality in the works to have a "take it" option with guide articles like there is for tickets in support?  Our help center consists of 900+ articles, many compose...

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    William Chase Myer created a post,

    Guide in testing environment (not ZD Sandbox)

    Answered

    Hi!  I want to preface this post by explicitly saying I am no computer science expert, nor will I try to be.  Question: I want to integrate Guide into my company's staging site to test for bugs and...

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    William Chase Myer commented,

    To answer the full question, the use case would look something like the following:  In essence, I want to see if there is trends, how often specific macros are used compared to the total # of tick...

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    William Chase Myer commented,

    Patrick,  I appreciate the comment, I have created a ticket that has been in open status for roughly 4-5 months. These metrics were set up by one of the Explore Technical Architects on the EAP Data...

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    William Chase Myer created a post,

    I am lost Exploring

    I am not sure if many other explorers are looking for this sort of data structure to their tables, but I have been trying to build a table that shows the following for our macro usage: Ticket Rank...

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    William Chase Myer commented,

    I don't even know where to begin here.... YES, PLEASE! If chat EAP has the functionality to integrate both interfaces into the support environment, why can't explore have the same?  Naturally, I me...

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    William Chase Myer commented,

    Brynn, I have found great success with this in the Support Ticket-SLA dataset section. From here you are able to customize your query to such specifications. Personally, I use for the metrics: SLA-...