Angéline Nguyen
- Total activity 66
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 30
- Subscriptions 21
Activity overview
Latest activity by Angéline Nguyen-
Angéline Nguyen commented,
Agree, I'd like the "exclude" filter. For example, I have 3 categories, let's say A, B and C. If I apply the category filter A, the list only displays articles from section A. Now, I want to only...
-
Angéline Nguyen created a post,
See other agents working on the same article and what they are updating
In Zendesk Support, you can see what agents are on the same ticket in the section Also on this ticket. If an agent updates the ticket, you get a notification so you can refresh the ticket and have ...
-
Angéline Nguyen commented,
Hi, any updates on this, please?
-
Angéline Nguyen commented,
Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list ...
-
Angéline Nguyen commented,
Hi Ryan, Thanks for your reply and search. The issue arises when a user manually enters an URL. They are used to writing regional codes in upper case and got an error with en-US. As our application...
-
Angéline Nguyen created a post,
Article links should not be case sensitive
Almost the whole URL address of an article is case sensitive. For example, although these two links are written with the same characters, the second one directs to a broken page: Working link: ht...
-
Angéline Nguyen created a post,
Report Actual Votes on Articles
In Zendesk Reporting, the only data we can get from votes on Zendesk Guide articles are net votes. Net votes are the count of clicks on the upvote and downvote buttons. For example, if a user upvot...
-
Angéline Nguyen commented,
Hi Ryan, please do so! I am happy to provide further details. Thank you.
-
Angéline Nguyen created a post,
Bulk Update Languages of Articles
When using the search in Zendesk Guide, we can select articles with specific criteria, e.g. articles with a specific label applied. Then, we can bulk update these articles: for example, removing th...
-
Angéline Nguyen commented,
We encounter the same issue. Our workaround is to create extra user segments combining different groups. For example, if we have 3 different groups, A, B and C, we'll need 7 user segments: A B C A...