Angéline Nguyen
- Total activity 55
- Last activity
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Activity overview
Latest activity by Angéline Nguyen-
Angéline Nguyen commented,
Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list ...
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Angéline Nguyen commented,
Hi Ryan, Thanks for your reply and search. The issue arises when a user manually enters an URL. They are used to writing regional codes in upper case and got an error with en-US. As our application...
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Angéline Nguyen created a post,
Article links should not be case sensitive
Almost the whole URL address of an article is case sensitive. For example, although these two links are written with the same characters, the second one directs to a broken page: Working link: ht...
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Angéline Nguyen created a post,
Report Actual Votes on Articles
In Zendesk Reporting, the only data we can get from votes on Zendesk Guide articles are net votes. Net votes are the count of clicks on the upvote and downvote buttons. For example, if a user upvot...
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Angéline Nguyen commented,
Hi Ryan, please do so! I am happy to provide further details. Thank you.
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Angéline Nguyen created a post,
Bulk Update Languages of Articles
When using the search in Zendesk Guide, we can select articles with specific criteria, e.g. articles with a specific label applied. Then, we can bulk update these articles: for example, removing th...
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Angéline Nguyen commented,
Hi Maggie, thanks for your input. We used to do that too, i.e. previewing the article and copying its URL. But since Zendesk delivered the feature Insert Link via Help Center Article, we stopped: ...
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Angéline Nguyen created a post,
Insert link of draft articles
The addition of searching for existing Help Center articles when inserting links to an article is very welcome. However, this only works for published articles. If the article is still a draft, tha...
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Angéline Nguyen commented,
We encounter the same issue. Our workaround is to create extra user segments combining different groups. For example, if we have 3 different groups, A, B and C, we'll need 7 user segments: A B C A...
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Angéline Nguyen commented,
Hi Lisa, If I understand what you're looking for: Add the tags <div> embracing the whole box. Add the background color style with the relevant color. <div style="background-color:#feb3b3"><p><s...