Angéline Nguyen
- Total activity 64
- Last activity
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Activity overview
Latest activity by Angéline Nguyen-
Angéline Nguyen commented,
Agree, I'd like the "exclude" filter. For example, I have 3 categories, let's say A, B and C. If I apply the category filter A, the list only displays articles from section A. Now, I want to only...
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Angéline Nguyen created a post,
See other agents working on the same article and what they are updating
In Zendesk Support, you can see what agents are on the same ticket in the section Also on this ticket. If an agent updates the ticket, you get a notification so you can refresh the ticket and have ...
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Angéline Nguyen commented,
Hi, any updates on this, please?
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Angéline Nguyen commented,
Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list ...
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Angéline Nguyen commented,
Hi Ryan, Thanks for your reply and search. The issue arises when a user manually enters an URL. They are used to writing regional codes in upper case and got an error with en-US. As our application...
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Angéline Nguyen created a post,
Article links should not be case sensitive
Almost the whole URL address of an article is case sensitive. For example, although these two links are written with the same characters, the second one directs to a broken page: Working link: ht...
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Angéline Nguyen created a post,
Report Actual Votes on Articles
In Zendesk Reporting, the only data we can get from votes on Zendesk Guide articles are net votes. Net votes are the count of clicks on the upvote and downvote buttons. For example, if a user upvot...
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Angéline Nguyen commented,
We encounter the same issue. Our workaround is to create extra user segments combining different groups. For example, if we have 3 different groups, A, B and C, we'll need 7 user segments: A B C A...
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Angéline Nguyen commented,
Hi Lisa, If I understand what you're looking for: Add the tags <div> embracing the whole box. Add the background color style with the relevant color. <div style="background-color:#feb3b3"><p><s...
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Angéline Nguyen created a post,
Filter articles created / last edited less / more than 3 years ago
In the All Articles search, it is currently possible to filter articles created or last edited less or more than 1 year ago. I would like the same filter but for 3 years. In our company policy, we ...