Angéline Nguyen
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Total activity74
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes35
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Subscriptions25
Activity overview
Latest activity by Angéline Nguyen-
Angéline Nguyen created a post,
Articles not linked
In Reporting, the list of viewed articles are clickable, so we agents can quickly find out what article is about. In Explore, neither the title is clickable, nor copying the text is allowed! So, if...
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Angéline Nguyen commented,
Leah, thanks for your reply, but I agree with Kenneth, the solution you offer doesn't solve my issue either. In addition to Kenneth's example, here's also mine, if it can help. I have 3 audienc...
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Angéline Nguyen commented,
First of all, I am very happy to see content blocks as it gets close to "single sourcing." However, here are a few things to enhance: Formatting: We should be able to edit the content block with ...
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Angéline Nguyen commented,
Hi, We've recently upgraded from Professional to Enterprise, and the multi-branding was part of that choice. We want to move some sections to the new brands. Such a disappointment to realize we can...
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Angéline Nguyen commented,
Agree, I'd like the "exclude" filter. For example, I have 3 categories, let's say A, B and C. If I apply the category filter A, the list only displays articles from section A. Now, I want to only...
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Angéline Nguyen created a post,
See other agents working on the same article and what they are updating
In Zendesk Support, you can see what agents are on the same ticket in the section Also on this ticket. If an agent updates the ticket, you get a notification so you can refresh the ticket and have ...
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Angéline Nguyen commented,
Hi, any updates on this, please?
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Angéline Nguyen commented,
Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list ...
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Angéline Nguyen created a post,
Report Actual Votes on Articles
In Zendesk Reporting, the only data we can get from votes on Zendesk Guide articles are net votes. Net votes are the count of clicks on the upvote and downvote buttons. For example, if a user upvot...
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Angéline Nguyen commented,
We encounter the same issue. Our workaround is to create extra user segments combining different groups. For example, if we have 3 different groups, A, B and C, we'll need 7 user segments: A B C A...