Angéline Nguyen
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Total activity88
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Last activity
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Member since
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Following0 users
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Votes39
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Activity overview
Latest activity by Angéline Nguyen-
Angéline Nguyen commented,
I have the opposite problem to some of you here! In my case, I don't want any fixed width in my tables. No fixed width enables the column to be responsive. However, each time I create a table, it f...
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Angéline Nguyen commented,
Hi Zendesk, thank you for taking into account your users' feedback! This feature does resolve some of the limited formatting options I talked about in the EAP feedbacks. However, I was wondering if...
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Angéline Nguyen created a post,
Share a dashboard and choose to notify allowed viewers or not
After creating a personal dashboard, we can share it with other users. When sharing, it apparently sends a notification email to allowed users. Although I indeed want to share the dashboard, I don'...
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Angéline Nguyen commented,
Thanks for your help, Monika Kovacic! This solves my issue. However, if you haven't detailed all the steps, I think I'd never know about this hidden bookmark widget and how it works...
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Angéline Nguyen commented,
Thanks for the tip, Monika Kovacic! I cloned the Zendesk dashboard, edited the settings to the daily view, and published the dashboard... but it keeps changing back to the weekly view.
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Angéline Nguyen created a post,
Filters reset every day
The filters are set by default for a week, from the beginning of 7 days in the past to today. I check the dashboard every day. I have to select from the beginning of yesterday to today every day. ...
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Angéline Nguyen created a post,
Articles not linked
In Reporting, the list of viewed articles are clickable, so we agents can quickly find out what article is about. In Explore, neither the title is clickable, nor copying the text is allowed! So, if...
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Angéline Nguyen commented,
Leah, thanks for your reply, but I agree with Kenneth, the solution you offer doesn't solve my issue either. In addition to Kenneth's example, here's also mine, if it can help. I have 3 audienc...
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Angéline Nguyen commented,
First of all, I am very happy to see content blocks as it gets close to "single sourcing." However, here are a few things to enhance: Formatting: We should be able to edit the content block with ...
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Angéline Nguyen commented,
Hi, We've recently upgraded from Professional to Enterprise, and the multi-branding was part of that choice. We want to move some sections to the new brands. Such a disappointment to realize we can...