Laura Adams

Zendesk team member
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Latest activity by Laura Adams
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    Laura Adams commented,

    @pstrauss Just a thought, have you looked into whether setting operating hours for different chat departments representing your different brands, and using chat triggers eg if the customer is on a ...

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    Laura Adams commented,

    Hi Fiona,  For my reports I rename my tags with the 'Renamed set' feature. Hope this helps! https://support.zendesk.com/hc/en-us/articles/360022367993-Explore-recipe-Using-renamed-and-ordered-sets-...