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Emylee Patenaude

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Latest activity by Emylee Patenaude
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    Emylee Patenaude commented,

    Even if you don't make the phone number required, it still crowds the pre-chat form. How do you hide this? It's obvious zendesk knows and understands that the more information a company asks for, t...

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    Emylee Patenaude commented,

    We find that the pre-chat form is a little overwhelming, is there a way to remove the department & phone number forms so that customer only has to enter their name, email address & a message?