
JACQUELINE LEHR
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Total activity110
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Last activity
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Member since
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Following0 users
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Votes49
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Activity overview
Latest activity by JACQUELINE LEHR-
JACQUELINE LEHR commented,
The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...
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JACQUELINE LEHR commented,
Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that as important to them. What a waste of...
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JACQUELINE LEHR commented,
I have reported this in the past. Nice to know it's not just me. Can we please get some eyes on this? Thanks!
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JACQUELINE LEHR commented,
Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!
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JACQUELINE LEHR commented,
I wholeheartedly agree! Too many clicks and an awkward presentation. I would much prefer that readers see a system requirements article directly under the product category on the landing page. To m...
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JACQUELINE LEHR commented,
This is an endless source of frustration for me. My employer has very strict video guidelines. It takes time to go through brand approvals, etc. to get a public facing corporate approved video repo...
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JACQUELINE LEHR commented,
To continue Alex's thought, phrases and hyperlinks are very useful as content blocks.
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JACQUELINE LEHR commented,
Central management for content is key. I see the value and much prefer a system where content is more modular, like DITA. Managing and storing content in Guide articles gets out of control very qui...
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JACQUELINE LEHR commented,
I think the content blocks feature is a good first attempt, but it doesn't solve any real content reuse problems for me. This is a deal breaker: You manage a content block from within an article. T...
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JACQUELINE LEHR commented,
Hi Sancor, For me, the point of duplicating articles is to maintain the content in only one place. This solution does not accomplish that.