JACQUELINE LEHR

1. Community
2. Feedback on Guide
3. Please add an auto-save feature to Zendesk Guide

That's a good one, Sean. I've gotten so used to getting around it that I've forgotten how annoying it is. It seems like the system thinks working on an article for a long time is inactivity. When I...

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• JACQUELINE LEHR
• Created April 05, 2021 17:38
• 1 vote

1. Community
2. Feedback on Guide
3. Zendesk Editor Formatting Issues

The shortcomings of authoring in Guide are a source of frustration for me, too. I agree it's ineffective for any content that requires anything more complex than very basic formatting. Let's hope f...

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• JACQUELINE LEHR
• Created March 09, 2021 20:49
• 1 vote

1. Community
2. Feedback on Guide
3. Media library on Guide

I often reuse images in several articles. When we update the UI, these images have to be updated also. Currently, I have to keep my own image repository and upload images to individual articles fro...

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• JACQUELINE LEHR
• Created March 03, 2021 17:36
• 1 vote

1. Community
2. Feedback on Guide
3. Media library on Guide

I couldn't agree more. There are many reasons why centrally managing images and attachments in Guide is desirable.

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• JACQUELINE LEHR
• Created March 03, 2021 16:43
• 0 votes

1. Community
2. Feedback on Guide
3. Knowledge Capture: Search draft articles

Articles frequently require review from more than one person as well. I'd wecome improvements to both Knowledge Capture and the Assign feature in Guide to allow this.  

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• JACQUELINE LEHR
• Created February 22, 2021 14:52
• 0 votes

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

To Sally's point above, it would also be tremendously helpful to know which articles are linked. At least, if I want to archive or delete an article, show a list of linked articles or that 0 articl...

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• JACQUELINE LEHR
• Edited January 27, 2021 12:49
• 0 votes

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

Please consider prioritizing this feature. As a lone writer, I am beyond frustrated with this and many other limitations of the Guide UI. We cannot serve our customers well if you do not serve us w...

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• JACQUELINE LEHR
• Created January 22, 2021 16:38
• 1 vote

1. Community
2. Feedback on Guide
3. Customize Help Center "Follow section" email notification

The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...

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• JACQUELINE LEHR
• Created January 15, 2021 15:50
• 1 vote

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that was important to them. What a waste o...

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• JACQUELINE LEHR
• Edited February 17, 2021 17:49
• 1 vote

1. Community
2. Feedback on Guide
3. Why do my images randomly not load?

I have reported this in the past. Nice to know it's not just me. Can we please get some eyes on this? Thanks!

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• JACQUELINE LEHR
• Edited January 04, 2021 16:22
• 0 votes