JACQUELINE LEHR

Total activity

110
Last activity

January 15, 2021 15:51
Member since

April 03, 2019 20:43
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Votes

49
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44

Activity overview

Latest activity by JACQUELINE LEHR

JACQUELINE LEHR commented, January 15, 2021 15:50
The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...
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- JACQUELINE LEHR
- Created January 15, 2021 15:50
- 1 vote
JACQUELINE LEHR commented, January 14, 2021 20:27
Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that as important to them. What a waste of...
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- JACQUELINE LEHR
- Created January 14, 2021 20:27
- 1 vote
JACQUELINE LEHR commented, January 04, 2021 16:21
I have reported this in the past. Nice to know it's not just me. Can we please get some eyes on this? Thanks!
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- JACQUELINE LEHR
- Edited January 04, 2021 16:22
- 0 votes
JACQUELINE LEHR commented, October 14, 2020 14:33
Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!
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- JACQUELINE LEHR
- Created October 14, 2020 14:33
- 0 votes
JACQUELINE LEHR commented, September 02, 2020 21:12
I wholeheartedly agree! Too many clicks and an awkward presentation. I would much prefer that readers see a system requirements article directly under the product category on the landing page. To m...
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- JACQUELINE LEHR
- Created September 02, 2020 21:12
- 0 votes
JACQUELINE LEHR commented, July 28, 2020 12:15
This is an endless source of frustration for me. My employer has very strict video guidelines. It takes time to go through brand approvals, etc. to get a public facing corporate approved video repo...
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- JACQUELINE LEHR
- Created July 28, 2020 12:15
- 0 votes
JACQUELINE LEHR commented, July 23, 2020 12:45
To continue Alex's thought, phrases and hyperlinks are very useful as content blocks.
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- JACQUELINE LEHR
- Created July 23, 2020 12:45
- 0 votes
JACQUELINE LEHR commented, July 15, 2020 14:11
Central management for content is key. I see the value and much prefer a system where content is more modular, like DITA. Managing and storing content in Guide articles gets out of control very qui...
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- JACQUELINE LEHR
- Created July 15, 2020 14:11
- 2 votes
JACQUELINE LEHR commented, July 15, 2020 12:53
I think the content blocks feature is a good first attempt, but it doesn't solve any real content reuse problems for me. This is a deal breaker: You manage a content block from within an article. T...
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- JACQUELINE LEHR
- Created July 15, 2020 12:53
- 1 vote
JACQUELINE LEHR commented, June 26, 2020 13:26
Hi Sancor, For me, the point of duplicating articles is to maintain the content in only one place. This solution does not accomplish that.
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- JACQUELINE LEHR
- Created June 26, 2020 13:26
- 0 votes