George Cox
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Activity overview
Latest activity by George Cox-
George Cox commented,
Hi there I find that when agents use Play Mode, it does not go to the next unassigned ticket. Instead it goes to the next ticket? (Even if it is assigned to another agent) Is there a way that the P...
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George Cox created a post,
IVR option for routing to external number
AnsweredHi team Is there functionality within the IVR or Talk, for the end-user to enter an external number? When the customer then selects the option and enters the external number, they are automatically...
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George Cox commented,
Hi Can this logic be used to route incoming calls in Talk? Thanks
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George Cox created a post,
Zendesk talk - Previous ticket routing IVR option
Hello I have the below scenario and would like to know if there is a solution regarding this: If I have 2 separate callers: caller 1 - has a previous ticket with 'high' priority, for example. Calle...