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George Cox

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  • IVR option for routing to external number

    Answered

    Hi team Is there functionality within the IVR or Talk, for the end-user to enter an external number? When the customer then selects the option and enters the external number, they are automatically...

  • Zendesk talk - Previous ticket routing IVR option

    Hello I have the below scenario and would like to know if there is a solution regarding this: If I have 2 separate callers: caller 1 - has a previous ticket with 'high' priority, for example. Calle...