Matt Owens
https://www.linkedin.com/in/mattwowens/
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Activity overview
Latest activity by Matt Owens-
Matt Owens created a post,
Increase User Segments in Available To Drop-Down
Hey all, Currently the max is 21 [ Everyone, Signed-In, Agents Only, 17 Custom] options in the dropdown menu when assigning visibility for an article. Additionally the search is exact match starti...
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Matt Owens commented,
You might be able to just use placeholder {{ticket.ccs}} with some formatting in the liquid. https://shopify.github.io/liquid/basics/introduction/
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Matt Owens commented,
Hey Team, Wanted to include a use case for this feature as our team would also benefit URL parameters to pre-fill. Use Case: QR Code Scans User has an application that includes a QR reader includ...
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Matt Owens created a post,
Dynamic Comments Formatting
Problem: Currently we have notifications to CC recipients using the {{ticket.comments_formatted}} so they can see the entire thread if added several messages into the communication. This is benefic...