Matt Owens
https://www.linkedin.com/in/mattwowens/
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Total activity28
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions13
Activity overview
Latest activity by Matt Owens-
Matt Owens created a post,
Default Role for Agent
Hey team, I'd like to have the default role when changing a user to Agent to be Light Agent if the instance allows those. Use Case: We have pooled seats, so when a user is an agent for 1 day a mo...
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Matt Owens commented,
Thank you Nicole S. for the additional context! Also adding in a vote for this, we have some confirmation checkboxes that would greatly benefit from allowing line breaks and bolding. Looks like UR...
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Matt Owens commented,
Hey Zendesk Team, Wanted to check on this, I found a similar conversation from 5 years ago in the About Ticket Fields thread with the following comment. There were two links included, both are de...
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Matt Owens commented,
Hey team, Apologies if you'd like feedback in a ticket or in the in a new post. In the "Related" tab it shows system object relationships (zen:user:1234 OR zen:article:1234) but I cannot Add Rela...
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Matt Owens commented,
Hey team, we saw similar 400 errors but didn't see any ' or " in the link. That said, after throwing the error we revisited the ticket and the text and image were redacted.
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Matt Owens created a post,
Increase User Segments in Available To Drop-Down
Hey all, Currently the max is 21 [ Everyone, Signed-In, Agents Only, 17 Custom] options in the dropdown menu when assigning visibility for an article. Additionally the search is exact match starti...
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Matt Owens commented,
You might be able to just use placeholder {{ticket.ccs}} with some formatting in the liquid. https://shopify.github.io/liquid/basics/introduction/
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Matt Owens commented,
Hey Team, Wanted to include a use case for this feature as our team would also benefit URL parameters to pre-fill. Use Case: QR Code Scans User has an application that includes a QR reader includ...