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Richard Nuylan

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Latest activity by Richard Nuylan
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    Richard Nuylan commented,

    Hi Bryan, I just checked and the password access settings is currently enabled. I will open a ticket as suggested. Thank you so much.  Regards, Richard

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    Richard Nuylan commented,

    Hi Bryan! Yes it is a combination of both based from Jonathan's instructions. But I can't get past step number 8 while testing the target where I keep on getting "HTTP/1.1 401 Unauthorized". I'm us...

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    Richard Nuylan commented,

    Hi Brett, That is correct. Only the title is being reflected on the auto-response subject line. Here is a screenshot of the trigger setup and the what the end user receives when they get the auto-r...

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    Richard Nuylan commented,

    Hi Brett, I was able to do a simple GET ticket query. But whenever I'm trying to do a PUT request it always returns with a 404: { "error": "InvalidEndpoint", "description": "Not found" }

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    Richard Nuylan commented,

    Hello, Basically, we are trying to include the ticket number on the subject of our tickets. But we're wondering why when we are setting up our subject line for a trigger, this format does not work ...

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    Richard Nuylan commented,

    Hi Brett! Thank you for looking into this. Unfortunately, I'm still getting an authentication error. {"error":"Couldn't authenticate you"} I was trying to implement this tip Jonathan suggested. We ...

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    Richard Nuylan commented,

    What does it mean when I'm getting a "HTTP/1.1 401 Unauthorized"? I'm currently using our admin account so it should be able to authenticate credentials right? -Richard