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Richard Nuylan

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Recent activity by Richard Nuylan Recent activity Votes
  • Hi Bryan, I just checked and the password access settings is currently enabled. I will open a ticket as suggested. Thank you so much.  Regards, Richard

  • Hi Bryan! Yes it is a combination of both based from Jonathan's instructions. But I can't get past step number 8 while testing the target where I keep on getting "HTTP/1.1 401 Unauthorized". I'm us...

  • Hi Brett, That is correct. Only the title is being reflected on the auto-response subject line. Here is a screenshot of the trigger setup and the what the end user receives when they get the auto-r...

  • Hi Brett, I was able to do a simple GET ticket query. But whenever I'm trying to do a PUT request it always returns with a 404: { "error": "InvalidEndpoint", "description": "Not found" }

  • Hello, Basically, we are trying to include the ticket number on the subject of our tickets. But we're wondering why when we are setting up our subject line for a trigger, this format does not work ...

  • Hi Brett! Thank you for looking into this. Unfortunately, I'm still getting an authentication error. {"error":"Couldn't authenticate you"} I was trying to implement this tip Jonathan suggested. We ...

  • What does it mean when I'm getting a "HTTP/1.1 401 Unauthorized"? I'm currently using our admin account so it should be able to authenticate credentials right? -Richard