Mike Hatfield
Customer support pit bull who never accepts anything less than perfection!
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Total activity20
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Last activity
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Activity overview
Latest activity by Mike Hatfield-
Mike Hatfield commented,
If the status cannot be left as New after assigning an agent, why is there a submit as New option under the submit button? I know it automatically changes to open after it is assigned, and that is ...
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Mike Hatfield commented,
Still one remaining issue. The email address for the account owner seat. When the account was setup, the Owner was the woman that set it up as it was something new we were trying. She is an adminis...
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Mike Hatfield commented,
My miss! I had the unassigned condition as unassigned is blank, so I changed it to ticket type is new. Still learning and tried the search in Support to get the easy answer. The fact that the owner...
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Mike Hatfield commented,
There may be! I tried using it as an agent and was unable to keep the tickets under the seat from staying in the unassigned folder. If it can be used the same as all other agent seats that would be...
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Mike Hatfield commented,
At the least it should be able to be used as a regular agent seat if we have to pay for it! As is you can only use it to view and do admin. This is what I call a nail in the coffin for deciding wha...
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Mike Hatfield created a post,
Keeping "Articles in this section" view able with scroll while reading an article
AnsweredI want to be able to have the articles in this section view stay view able while scrolling down when reading an article. It can't be that difficult and I think it would be much better for the users...
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Mike Hatfield commented,
Hey Socorro, Thank you for this! I am not a code guy and thankfully there was a Guru nearby that added this. Thanks again, Mike
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Mike Hatfield created a post,
Back to Top link on Articles in Guide
AnsweredIs there a way to add a "Back to Top" link at the bottom of the page in an article where the recently viewed and related articles section is? We have some long articles and scrolling back to the t...