Jordan Keyso

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Latest activity by Jordan Keyso
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    Jordan Keyso created a post,

    Reporting on Chat Visitor ID

    We were looking to try and connect chats from one session to another (or even across multiple visits on multiple days). However there does not seem to be any attribute or metric in Explore reportin...

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    Jordan Keyso commented,

    Hi, we are trying to track chats from the same user. In Zendesk Chat, if you export from the History tab, you get a column titled "visitor_id". Is it possible to get this field in Explore reporting...