Jessica G.
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Total activity197
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Last activity
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Activity overview
Latest activity by Jessica G.-
Jessica G. created an article,
Service Incident - April 7th, 2021: Customers using Agent workspace cannot connect to Chat
Summary On April 7, 2021 from 08:45 UTC to 09:08 UTC, agents using Zendesk Chat through Agent Workspace in Support were disconnected from all new and existing chat sessions. Timeline 15:44 UTC ...
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Jessica G. created an article,
Service Incident - April 7th, 2021 - Chat session disconnections in Agent Workspace
SUMMARY On April 7, 2021 from 08:45 UTC to 09:08 UTC, agents using Zendesk Chat through Agent Workspace in Support on all Pods were disconnected from all new and existing chat sessions. Timeline 09...
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Jessica G. commented,
Olá Marco Cunha!Isso vai depender do status da sua conta Zendesk :)Criei um ticket pra você pra gente poder te ajudar melhor - vamos te responder por email.
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Jessica G. created an article,
Service Incident - March 16th, 2021 - Pod 17 - Chat failing in Agent Workspace
SUMMARY On March 16, 2021 from 14:15 UTC to 15:45 UTC, Zendesk Chat agents on Pod 17 experienced unexpected missed chats through Agent Workspace in Support. Timeline 15:07 UTC | 08:07 PT Our teams...
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Jessica G. created an article,
Why am I being redirected to the subscription page when I try to access Chat?
Question Why am I redirected to the subscription page when I try to access Chat through the Zendesk Products icon ()? Answer If you created your account after February 1st, 2021, and you are being ...
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Jessica G. created an article,
Service Incident - January 21st, 2021 - LINE channel integration - missing attachments
SUMMARY On January 21, 2021 from 08:30 UTC to 13:55 UTC, Zendesk Support customers using the LINE channel integration experienced missing file attachments in LINE conversations. 12:40 UTC | 04:40 ...
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Jessica G. created an article,
Service Incident - January 18th, 2021 - Spain Talk number degradation
SUMMARY 11:05 UTC | 03:05 PT We have confirmed with our provider and customers that they are no longer experiencing inbound call failures to local provider Spanish numbers. This incident will now ...
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Jessica G. commented,
Just to add to this thread, the App is available here https://www.zendesk.com/apps/chat/knowledge-base-search/ :)
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Jessica G. created an article,
Service Incident - December 9th, 2020 - Tickets are not created in Zendesk for some customers
SUMMARY On December 8th, 2020 from 11:39 UTC to December 9th 14:25 UTC, a small subset of our customers using our Social Messaging add-on product in conjunction with having previously used, but no...
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Jessica G. commented,
Olá Vinícius Cruz!Você pode ver no artigo Quais são as minhas opções para exportação de ticket? que pra esse Plano, a opção é apenas via API. Mais detalhes também em Guia do administrador para a AP...