Jessica G.

Total activity

139
Last activity

October 21, 2020 10:20
Member since

October 09, 2018 11:00
Following

0 users
Followed by

4 users
Votes

13
Subscriptions

66

Activity overview

Latest activity by Jessica G.

Jessica G. created an article, October 15, 2020 08:53
Service Incident - October 15th, 2020 - Chat Server Errors
1. Zendesk updates
2. Service notifications
SUMMARY On October 15, 2020 from 06:44 UTC to 08:22 UTC, a small number of Zendesk Chat customers experienced server errors when attempting to access and use various features within the product. T...
- Jessica G.
- Edited October 20, 2020 06:23
- 4 followers
- 1 comment
- 1 vote
Jessica G. created an article, October 12, 2020 13:43
Service Incident - October 12th, 2020 - Talk Dashboard Issues on Pod 18
1. Zendesk updates
2. Service notifications
SUMMARY On October 12, 2020 from 12:46 UTC to 13:24 UTC, Talk customers on Pod 18 were unable to load the Talk Dashboard. Timeline 14:28 UTC | 07:28 PT We’re happy to report that Talk functionalit...
- Jessica G.
- Edited October 20, 2020 17:51
- 3 followers
- 1 comment
- -1 votes
Jessica G. created an article, September 09, 2020 11:48
Service Incident - September 9th, 2020 - Outage on Pods 17 and 18
1. Zendesk updates
2. Service notifications
SUMMARY On September 9, 2020 from 11:19 UTC to 13:55 UTC, Zendesk Support, Guide, Talk, and Explore customers on Pods 17 and 18 experienced server errors or an inability to access their accounts an...
- Jessica G.
- Edited September 17, 2020 00:58
- 60 followers
- 1 comment
- 0 votes
Jessica G. created an article, August 04, 2020 09:24
Service Incident - August 4th, 2020 - Performance Issues on Pod 25
1. Zendesk updates
2. Service notifications
SUMMARY On August 4, 2020 from 7:08 UTC to 9:55 UTC, Support customers on Pod 25 experienced slowness and/or degraded performance. Timeline 11:16 UTC | 04:16 PT We’re happy to report that the iss...
- Jessica G.
- Edited August 11, 2020 18:29
- 3 followers
- 1 comment
- 0 votes
Jessica G. created an article, July 10, 2020 08:38
Service Incident - July 10th, 2020 - Insights Access Issues
1. Zendesk updates
2. Service notifications
SUMMARY During this incident, our Insights partner GoodData was unreachable from AWS US-West-2 Region where our Pods 13 & 20 reside. Because our connection to GoodData was unresponsive & requests w...
- Jessica G.
- Edited August 05, 2020 16:30
- 3 followers
- 1 comment
- 0 votes
Jessica G. commented, June 01, 2020 16:00
Olá Oxi Consultoria e Marketing Digital!Obrigada por deixar seu feedback! Sentimos muito que esteja passando por esse situação. Sabemos que a atual conjuntura do mundo está bem delicada. Todos os t...
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- Jessica G.
- Created June 01, 2020 16:00
- 0 votes
Jessica G. commented, April 23, 2020 15:43
Boa tarde, Rodrigo!Essa configuração é feita no Perfil individual de cada Agente da conta. Dei uma olhada internamente e vi que você já tem um ticket aberto conosco sobre isso. Seria interessante q...
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- Jessica G.
- Created April 23, 2020 15:43
- 0 votes
Jessica G. commented, March 11, 2020 10:01
Olá Camila, tudo bem? Vejo que você já abriu um ticket com o time de Suporte com essa questão e já estamos tratando disso por email. Qualquer dúvida, é só responder ao ticket que o Agente responsáv...
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- Jessica G.
- Created March 11, 2020 10:01
- 0 votes
Jessica G. commented, March 02, 2020 15:41
Olá Vitor Alexandrino Valerio Costa! O complemento para essa funcionalidade é o "Listas de clientes e pesquisas do NPS" listado em Sobre os complementos de produtos Zendesk. Para detalhes sobre val...
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- Jessica G.
- Created March 02, 2020 15:41
- 0 votes
Jessica G. commented, February 24, 2020 19:06
Olá! O print de tela informado parece relevante à funcionalidade de "Artigos Sugeridos" do formulário de envio de ticket. Conforme descrito neste artigo , a pesquisa do usuário final da Central de ...
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- Jessica G.
- Created February 24, 2020 19:06
- 0 votes