Jessica G.
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Total activity163
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Last activity
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Followed by6 users
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Activity overview
Latest activity by Jessica G.-
Jessica G. created an article,
Service Incident - January 18th, 2021
SUMMARY 11:05 UTC | 03:05 PT We have confirmed with our provider and customers that they are no longer experiencing inbound call failures to local provider Spanish numbers. This incident will now b...
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Jessica G. commented,
Just to add to this thread, the App is available here https://www.zendesk.com/apps/chat/knowledge-base-search/ :)
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Jessica G. created an article,
Service Incident - December 9th, 2020 - Tickets are not created in Zendesk for some customers
SUMMARY On December 8th, 2020 from 11:39 UTC to December 9th 14:25 UTC, a small subset of our customers using our Social Messaging add-on product in conjunction with having previously used, but no...
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Jessica G. commented,
Olá Vinícius Cruz!Você pode ver no artigo Quais são as minhas opções para exportação de ticket? que pra esse Plano, a opção é apenas via API. Mais detalhes também em Guia do administrador para a AP...
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Jessica G. created an article,
Service Incident - October 15th, 2020 - Chat Server Errors
SUMMARY On October 15, 2020 from 06:44 UTC to 08:22 UTC, a small number of Zendesk Chat customers experienced server errors when attempting to access and use various features within the product. T...
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Jessica G. created an article,
Service Incident - October 12th, 2020 - Talk Dashboard Issues on Pod 18
SUMMARY On October 12, 2020 from 12:46 UTC to 13:24 UTC, Talk customers on Pod 18 were unable to load the Talk Dashboard. Timeline 14:28 UTC | 07:28 PT We’re happy to report that Talk functionalit...
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Jessica G. created an article,
Service Incident - September 9th, 2020 - Outage on Pods 17 and 18
SUMMARY On September 9, 2020 from 11:19 UTC to 13:55 UTC, Zendesk Support, Guide, Talk, and Explore customers on Pods 17 and 18 experienced server errors or an inability to access their accounts an...
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Jessica G. created an article,
Service Incident - August 4th, 2020 - Performance Issues on Pod 25
SUMMARY On August 4, 2020 from 7:08 UTC to 9:55 UTC, Support customers on Pod 25 experienced slowness and/or degraded performance. Timeline 11:16 UTC | 04:16 PT We’re happy to report that the iss...
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Jessica G. created an article,
Service Incident - July 10th, 2020 - Insights Access Issues
SUMMARY During this incident, our Insights partner GoodData was unreachable from AWS US-West-2 Region where our Pods 13 & 20 reside. Because our connection to GoodData was unresponsive & requests w...
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Jessica G. commented,
Olá Oxi Consultoria e Marketing Digital!Obrigada por deixar seu feedback! Sentimos muito que esteja passando por esse situação. Sabemos que a atual conjuntura do mundo está bem delicada. Todos os t...