Rob Mullins
https://www.linkedin.com/in/rob-mullins-40b1818/
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Total activity28
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Last activity
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Member since
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Following2 users
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Followed by0 users
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Votes3
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Activity overview
Latest activity by Rob Mullins-
Rob Mullins commented,
Hello Florian, Sorry to report I could not find a solution for this. Hoping Zendesk will make an enhancement in future that allows us to do this.
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Rob Mullins commented,
Hello Maxime Leconte, The approach we took to this was to set up a custom User Field called - Valid User as a checkbox, which adds an appropriate tag of 'valid_user'. This allows us to manually ti...
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Rob Mullins commented,
It surprises me we are unable to run a report in Explore on how often an error message occurs on ticket comments. We came from a system which was written in-house which had this functionality, yet...
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Rob Mullins commented,
Hello Amie B, Thank you for the suggestion, that is an approach I have not tried. Unfortunately, I couldn't get this one to work either based on the way the Rapid Resolve function currently works a...
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Rob Mullins created a post,
Time Tracking App Not Recording Time - Showing Unable to load field label of custom field
Our agents are reporting their time entries when viewing Events on the ticket is showing values such as Unable to load field label of custom_field_360016161731 - it may have been deactivated or del...
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Rob Mullins commented,
Hello Crystal Little, Thank you for the input, I have taken your advice and added a new post. https://support.zendesk.com/hc/en-us/community/posts/360043972034-Rapid-Resolve-Trigger-To-Notify-Agen...
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Rob Mullins created a post,
Rapid Resolve - Trigger To Notify Agent that End User Has Solved Ticket Not Firing
Has anyone attempted to set up a trigger when a ticket is closed by Rapid Resolve to inform the assignee the end-user has solved the ticket off the back of the article we have brought to their atte...
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Rob Mullins commented,
Has anyone attempted to set up a trigger when a ticket is closed by Rapid Resolve to inform the assignee the end-user has solved the ticket off the back of the article we have brought to their atte...
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Rob Mullins commented,
Thank you for the response Tiffany, it does indeed seem to occur when they type multiple characters. Thank you for filing a bug report to get this addressed.
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Rob Mullins commented,
Please could someone offer advice when using the pause function on the Time Tracking app? Our users are reporting when they start typing in the paused ticket the 'Would you like to resume the timer...