Rob Mullins
https://www.linkedin.com/in/rob-mullins-40b1818/
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Total activity23
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Last activity
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Recent activity by Rob Mullins-
Hello Florian, Sorry to report I could not find a solution for this. Hoping Zendesk will make an enhancement in future that allows us to do this.
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Hello Maxime Leconte, The approach we took to this was to set up a custom User Field called - Valid User as a checkbox, which adds an appropriate tag of 'valid_user'. This allows us to manually ti...
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It surprises me we are unable to run a report in Explore on how often an error message occurs on ticket comments. We came from a system which was written in-house which had this functionality, yet...
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Hello Amie B, Thank you for the suggestion, that is an approach I have not tried. Unfortunately, I couldn't get this one to work either based on the way the Rapid Resolve function currently works a...
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Hello Crystal Little, Thank you for the input, I have taken your advice and added a new post. https://support.zendesk.com/hc/en-us/community/posts/360043972034-Rapid-Resolve-Trigger-To-Notify-Agen...
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Has anyone attempted to set up a trigger when a ticket is closed by Rapid Resolve to inform the assignee the end-user has solved the ticket off the back of the article we have brought to their atte...
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Thank you for the response Tiffany, it does indeed seem to occur when they type multiple characters. Thank you for filing a bug report to get this addressed.
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Please could someone offer advice when using the pause function on the Time Tracking app? Our users are reporting when they start typing in the paused ticket the 'Would you like to resume the timer...
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We have recently activated Zendesk Light Agents on our system, therefore as the previous comment states Light-agents fall under Staff Members, is there a reason why users we have set up as Light Ag...