Marcia Keren
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Last activity
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Recent activity by Marcia Keren-
Hello! I just sent the instructions to our customer so he can change the bad rating. After following the instructions, he doesn't have the option of "change rating" as explained above. Why could be...
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Hello, I understand that only Guide Managers are able to filter the articles and create a list? If a regular user wants to filter the articles to see only the articles they have created, or anothe...
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Nothing happened for three years. Really disappointing. We should have the option to import and export the specific configuration such as triggers, automations, forms and fields. I am just starting...
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Thank you Graeme for your prompt reply! I will try this out, although I think I need to filter out the tickets that DO have a tag on it.
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Hi, I would like to exclude the tickets that were created by agents from the FRT report. I read all the comments and understood how I can add a tag to mark those tickets. I didn't get how can I exc...
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Thank you Jessie! Actually I found the answer a couple of days ago and it works. Many thanks!
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How can I avoid email notification to the agent that added a comment to a ticket? For example, the ticket is assigned to agent A. Agent A replies to the customer, but he doesn't want to receive th...
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One addition: not only re-order, if we were able to add a drop-down value between the existing ones it was also very helpful. You have the sort alphabetically, maybe you can add just to sort it on ...