Helder
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Total activity129
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes89
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Subscriptions24
Activity overview
Latest activity by Helder-
Helder commented,
Old fashion Copy/Paste?When we create a follow-up of a ticket how can we include all the previous conversations with the customer? (So that the customer knows what we are taking about, by accessing...
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Helder commented,
STEFANO SANTONI we contacted ZD already last year about that... nothing happened :/
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Helder commented,
In the view "suspended tickets", when we push the button "recover automatically", is that email automatically added to the white-list?In other words, after "recover automatically" will future email...
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Helder commented,
When we set an agent back to "AVAILABLE" all his PENDING and SOLVED tickets get updated and show on the common view "Recently updated tickets" making the workflow of other agents really difficult, ...
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Helder created a post,
Adding a temporary AGENT
AnsweredIf we have a 1yr subscription and want to add an agent on a 2 months contract, how do we do it?
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Helder commented,
It is not a natural workflow to click on UNSOLVED TICKETS to check new updates and then have to go to PROFILE (5 clicks) in order to check updates on the tickets that I am FOLLOWING. Imagine doing ...
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Helder commented,
We requested the same to ZD a few months ago :(Still no way for an agent to create a View that lists all the ticket that the agent is following.
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Helder commented,
@andrew : Did you find a way to list the tickets that an agent is following?
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Helder commented,
Why cant we link 2 existing tickets?
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Helder commented,
Has the FOLLOW feature been implemented yet? ZD mention it in the last webinar but we cannot find a way to activate it.