Helder
- Total activity 119
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 83
- Subscriptions 22
Activity overview
Latest activity by Helder-
Helder created a post,
Adding a temporary AGENT
AnsweredIf we have a 1yr subscription and want to add an agent on a 2 months contract, how do we do it?
-
Helder commented,
It is not a natural workflow to click on UNSOLVED TICKETS to check new updates and then have to go to PROFILE (5 clicks) in order to check updates on the tickets that I am FOLLOWING. Imagine doing ...
-
Helder commented,
We requested the same to ZD a few months ago :(Still no way for an agent to create a View that lists all the ticket that the agent is following.
-
Helder commented,
@andrew : Did you find a way to list the tickets that an agent is following?
-
Helder commented,
Why cant we link 2 existing tickets?
-
Helder commented,
Has the FOLLOW feature been implemented yet? ZD mention it in the last webinar but we cannot find a way to activate it.
-
Helder commented,
Would still be great to have a Notify me about: Internal notes on my tickets Updates on tickets that I've commented.
-
Helder commented,
:) I just posted here as per your suggestion. But its all there. Thanks.
-
Helder created a post,
Mobile APP: Notifications
AnsweredAgents should be able to setup what notifications they need.Our agents were expecting the APP to notify them when a ticket gets assigned to them. Instead the APP is notifying them only when they ar...
-
Helder created a post,
Using a "Ticket Sent From:" condition
Adding a "Ticket Sent From" condition in VIEWS and TRIGGERS would help the agents to find the new tickets that they create. These type of tickets are not triggered by the condition "Ticket Received...