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Helder

  • Total activity 130
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  • Adding a temporary AGENT

    Answered

    If we have a 1yr subscription and want to add an agent on a 2 months contract, how do we do it?

  • Mobile APP: Notifications

    Answered

    Agents should be able to setup what notifications they need.Our agents were expecting the APP to notify them when a ticket gets assigned to them. Instead the APP is notifying them only when they ar...

  • Mobile app - Does not show most conversation first?

    Answered

    In the app, when you view a ticket, you need to scroll down to the bottom to find the most recent reply from the customer. We cannot see any sorting option. Are we missing something? Screenshot her...

  • Scheduling ticket status directly from the ticket form?

    When we "SUBMIT as pending", we need an answer, in some tickets, of 24h. Some other tickets on 3days, and others can be pending longer. Can ZENDESK change automatically the status of these tickets ...