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Louise Holmstrøm Stolborg

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Latest activity by Louise Holmstrøm Stolborg
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    Louise Holmstrøm Stolborg commented,

    Hi Bogdan   That's nice, but from what i gather, it only makes a list of guides that need verification. It doesn't automatically retire articles after a specific amount of time, which is what i need

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    Louise Holmstrøm Stolborg commented,

    This post is over 2 years old. Are there any news? has it become a feature or is it dead? I am currently looking for this feature for our own zendesk helpdesk-site

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    Louise Holmstrøm Stolborg commented,

    Hi   I just thought i'd m,ention, i can copy paste pictures from snipping tool into guides again. Best regards Louise

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    Louise Holmstrøm Stolborg commented,

    Hi Jon   It seems like it works again :) today i made a guide (though its agents and managers only https://helpdesk.pronestor.com/hc/en-us/articles/360021021491 ) and the pictures work. So i can ge...

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    Louise Holmstrøm Stolborg commented,

    I'm so glad im not the only one. I used to be able to copy directly from snipping tool as well and it stopped working around monday (10th of december) So currently i make the snippet, copy the snip...

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    Louise Holmstrøm Stolborg commented,

    Hi Jessie   Another update. In a different guide i was adding pictures after editing them in Paint. Yes im a dinosaur. The result looks like this: it seems zendesk isn't too fond of pictures in gu...

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    Louise Holmstrøm Stolborg commented,

    Hej Jessie   I was saying that some of the pictures are available in an article that went from restricted to unrestricted, but only some of them. Also, it only happens in some articles. Ofcourse I ...

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    Louise Holmstrøm Stolborg commented,

    So basically Zendesk doesn't support that you change rights on a document? you're kidding me, right? But that doesn't explain why only some of the pictures are affected.

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    Louise Holmstrøm Stolborg commented,

    Hi   I made the pictures using Snippet and copied them right in. The exact same way that I have done the pictures that do work. I had another guide with the issue where I remade the pictures. The i...

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    Louise Holmstrøm Stolborg created a post,

    Pictures don't show properly in guides

    Answered

    If you look at our guides https://helpdesk.pronestor.com/hc/en-us/articles/360018801871?flash_digest=18b57fee978010b265b822f76dc18578d6d48ea2 then the pictures in the section "check the database in...