Simon Klemm
- Total activity 16
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Activity overview
Latest activity by Simon Klemm-
Simon Klemm commented,
Absolutely! I'm looking at relocating 150+ articles right now and already dread it.
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Simon Klemm commented,
Good Evening! :) This might be slightly off-topic, but one of my agents told me that in their old organisation using ZD they had the public reply and internal note fields stacked rather than tabbed...
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Simon Klemm commented,
Hi Jenni, this thread is super old, but I'm still interested in the workarounds. So our Insights is set to San Francisco time, but we work the European operations from Berlin. So we would have ...
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Simon Klemm commented,
Hi Nicole, HEIC support would be truely amazing! We receive a lot of images on a daily basis and its a hassle for our customers to convert their camera pictures. For the agents its also an additi...
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Simon Klemm created a post,
Caputre Customer data via IVR/phone in ZD Talk
Hey guys, is it possible to capture numeric customer data with Zendesk Talk? So for example, customer calls and enters his order number through the IVR, can this number be pushed to the ZD ticket? ...