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Kasper B. Christensen

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Latest activity by Kasper B. Christensen
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    Kasper B. Christensen commented,

    I suggested this in the Announcement of the Away state as well, so I strongly agree, that this is needed. We feel like this is very basic functionality, that without a doubt should be avaliable.

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    Kasper B. Christensen commented,

    I can most certainly add our support to this as well. In our case this is embarassingly bad, as the average wait time message is ONLY in english. You can't even adjust it to your own language as yo...

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    Kasper B. Christensen commented,

    Being able to transfer calls to offline agents is also something that we need in our call center. While Jose's solution works for a team lead group, our issue is not with transferring to team leads...