ZD customer

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    ZD customer created a post,

    Who Added the Tag?


    Hi all,  I am wondering if it is possible to pull a report showing who added tags to certain tickets. Or, how many of said specific tags were added by each agent.  Example: we have a tag "pt_escala...

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    ZD customer commented,

    Hi! Where can we find the call leg status in order to see which agent missed the call? Or to see what calls an agent missed?