Richard Leal
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes6
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Subscriptions8
Activity overview
Latest activity by Richard Leal-
Richard Leal commented,
Are you using agent workspaces or the chat dashboard and what do you mean by pre-registered?Do you mean that you have say 30 shortcuts and only 10 show no matter what you type or that you only see ...
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Richard Leal commented,
This would be a great feature! Wanting to add a little to it actually.- Phone number from the user in a queue line so as an admin you could see if you had a recurring caller waiting in line. This ...
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Richard Leal commented,
This would help in identifying why calls drop. Could a request in a sense be added to this? While working on it would that mean they would work on the error messaging?I mean if a call disconnects i...
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Richard Leal commented,
From what I understand you can just set the channel to chat and have the rating be updated. Then have the action go to whatever location you want it to go.
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Richard Leal commented,
This has been getting requested since March 1st, 2017 with over 30 up votes. Why does it take Zendesk years to actually take feedback into consideration but they have no problem continually pumping...
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Richard Leal commented,
Sadly Lateesha this will probably never get fixed. They have the similar things with chat where people have been requesting things for over 3 years and they never push to get them looked into. Zend...
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Richard Leal commented,
It's been 3 years that the ability to turn an agent online and offline has been getting requested. Zendesk seems to always want to release new product but not fix what is already out. This feature ...
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Richard Leal commented,
This should seriously be something that Zendesk should be actively fixing. We had to turn it off because this feature lowered our satisfaction by 4% due to constantly lying and misleading the custo...