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Ronnel Grimpula

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Activity overview

Latest activity by Ronnel Grimpula
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    Ronnel Grimpula created a post,

    How to get the time for the abandoned calls?

      Hi Guys,   I've been trying to get the specific time of each calls entered in our system, reason is to filter out the abandon calls. I wanna know what the exact time the customer called our HL, a...

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    Ronnel Grimpula commented,

    Hi Brett, To clarify my concern, yes i'm planning to have a report in 15 or 30 mins view. Really? we'll i guess i have to wait to have it included in your next roll-out.   Thanks btw, -Nel

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    Ronnel Grimpula created a post,

    Ticket Created

    Answered

      Hi Guys, Is there a way to make the ticket created in minutes view? currently i'm using "hour ticket created" as my lowest point, but i want to know if i could do the same in minute interval(ie: ...

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    Ronnel Grimpula created a post,

    How to get the backlogs per hour?

      Everyone!   All "Hour *" attributes are greyed-out in "# Backlog Tickets" metric. Any ideas?           Thanks, Nel

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    Ronnel Grimpula commented,

    Hi Dave,   I posted a feedback in your created ticket, Thank you very much!

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    Ronnel Grimpula commented,

    Graeme!   DUDE you're damn right! THANK YOU VERY MUCH!  

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    Ronnel Grimpula created a post,

    Solved Tickets Concern

      Hello Everyone!   I have a concern about the metric called "# Solved Tickets".   I created my own version of this one, but it gives me different result. I've checked everything, all filters are...

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    Ronnel Grimpula commented,

    Hello there! Thank you for the feedback. Yeah, it works! Also statement "SELECT AVG(Call Leg Talk Time)" gives me the same result. But i know for sure that it's not specific. Btw, the reason of get...

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    Ronnel Grimpula commented,

      Hello everyone,   It's actually a little off from the topic. Is there a way i could get the total time the agents spent on the ticket/s? and also get the total time the agents worked throughout t...

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    Ronnel Grimpula commented,

    Good day! I'm looking a way to get the occupancy rate via zendesk using the objects in this post. Occupancy rate- is the % from the valid activities over the required work duration. Ex: (Total Talk...