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Heidi Hollister

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Latest activity by Heidi Hollister
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    Heidi Hollister created a post,

    Median Chat Wait Time

    If you have triggers set for chat, does wait time begin calculation when the trigger is sent or after the first customer contact?   

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    Heidi Hollister commented,

    Great answer. Thanks for that. 

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    Heidi Hollister commented,

    Hi Ramin -  That doesn't actually answer my question but thank you. I'm not looking for agent specific wait time, I'm looking for an average chat wait time for the entire team but the option is not...

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    Heidi Hollister created a post,

    Average Chat Wait Time

    Answered

    I am trying to determine how to calculate average chat wait time but can only find a max wait time calc avaliable. This is a very standard metric and I would expect that it is possible so I would l...