Jasen Samford
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Total activity20
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Last activity
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Activity overview
Latest activity by Jasen Samford-
Jasen Samford commented,
Is there a good way to divide number of tickets created each month by the number of monthly end users to find the average number of tickets per end user, per month?
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Jasen Samford commented,
Perfect! Thank you, Sushant Awalekar!
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Jasen Samford commented,
I would like to remove the link to the contact page from one particular article. Every other article should allow people to click through to the contact form, but there is one article that should n...
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Jasen Samford commented,
Is it possible to have one survey that is sent 36 hours after a ticket is solved, with the same survey sent immediately after solving? My theory is that customers who reply with utmost gratitude wo...
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Jasen Samford created a post,
Tracking agents' work
AnsweredWe typically have 3-4 agents working per day. Based on average 2-3 minute resolution times, it seems that agents working a full day should be able to resolve 120+ tickets per day, yet the tracking ...
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Jasen Samford commented,
Awesome, thanks Devan! That worked for using all-time data, but if I try to forecast using only 2019 thus far (or 2018-2019), I get a new error that says "You need to have data for at least 2 cycle...
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Jasen Samford commented,
I'm also getting the "forecast_error_year_missing" message that Emma mentioned while trying to look at tickets created per month thus far, and using that to forecast tickets per month for the remai...
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Jasen Samford created a post,
Forecasting tickets created in months to come
AnsweredIs it possible to use Explore to forecast estimated tickets created per month based on historical data? I tried to create a query based on the last 3 months that we've been using Zendesk, but could...
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Jasen Samford commented,
Sure, thanks Greg! I'd like for the x-axis to reflect how many tickets were updated/solved in each hour, at least over the course of 1-2 weeks, as I suppose a full 30 days might be too much to easi...
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Jasen Samford created a post,
Daily reporting of tickets solved per hour
I'm trying to find a way in Explore to break down tickets solved per hour, per day, for one agent over the last 30 days. Preferable a chart that starts Sunday at 12am, goes through Saturday at 11pm...