Avatar

Jasen Samford

  • Total activity 17
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 6

Posts

Recent activity by Jasen Samford Sort by recent activity Recent activity Votes
  • Tracking agents' work

    We typically have 3-4 agents working per day. Based on average 2-3 minute resolution times, it seems that agents working a full day should be able to resolve 120+ tickets per day, yet the tracking ...

  • Forecasting tickets created in months to come

    Answered

    Is it possible to use Explore to forecast estimated tickets created per month based on historical data? I tried to create a query based on the last 3 months that we've been using Zendesk, but could...

  • Daily reporting of tickets solved per hour

    I'm trying to find a way in Explore to break down tickets solved per hour, per day, for one agent over the last 30 days. Preferable a chart that starts Sunday at 12am, goes through Saturday at 11pm...

  • Daily reporting of tickets solved per hour

    I'm trying to find a way in Explore to break down tickets solved per hour, per day, for one agent over the last 30 days. Preferable a chart that starts Sunday at 12am, goes through Saturday at 11pm...