Gina

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Hi Ricky, I have not received an email from you yet. Have you got a chance to send one already?  Looking forward to find a solution to this issue together! Thanks for your help! Cheers, Gina

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• Gina
• Created October 12, 2018 10:07
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Hi Brett, Sorry for the late response! I disabled the Mobile Layout and saved the updates, cleared all cache on my phone, and asked others to double check it too. There is still a random order disp...

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• Gina
• Created October 03, 2018 12:04
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Hey Brett, Thanks for the quick response! We have checked it on multiple devices, both iOS and Android show the same result (= random order compared to what I see on my computer). We do have the Co...

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• Gina
• Edited September 26, 2018 15:56
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Reordering knowledge base content within categories and sections

Hi there, I'm trying to reorder the knowledge base sections and articles, and I can't see the same order on mobile.  I double checked, the "Order articles by" setting is set to "Manually" in all se...

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• Gina
• Created September 26, 2018 12:43
• 0 votes