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Andy Killingsworth

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Latest activity by Andy Killingsworth
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    Andy Killingsworth created an article,

    What types of ticket fields can I update with a macro?

    Question What types of ticket fields can I update with a macro? Answer  The following ticket field types can be updated via a macro: Checkbox Drop-down Multi-select For more information about mac...

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    Andy Killingsworth commented,

    Hey, Thomas.  Thanks for posting this issue, I'd like to help! To start, I'm not seeing your Ticket Group filter in that screenshot. If that filter was active, I'd expect to see it next to the Upda...

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    Andy Killingsworth commented,

    Hi, Ankit.  Thanks for creating this feedback post. I've confirmed that the current expected behavior is for dashboard exports to only include the tab you're on when manually exporting. At this tim...

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    Andy Killingsworth commented,

    Hey, Sarah! You can change the number of decimal places shown using a Chart configuration setting. Select Chart configuration > Display format, then select Custom next to the metric you want to cha...

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    Andy Killingsworth commented,

    Hey, Chen! Thanks for the question. While we don't have the exact same tool in Explore as is shown in this article, but we do have a couple of Backlog options for you. The Default Support Dashboard...

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    Andy Killingsworth commented,

    Hey, Justin! Thanks for the question. Explore doesn't have the same native Sun-Sat format as Insights, but we do have a solid workaround.  You can build a standard calculated attribute that sorts t...

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    Andy Killingsworth commented,

    Hi, Lotte! Thanks for the question. The answer depends a bit on how exactly you want this data to be expressed. For example, do you want to compare a total of tickets to a total of KC events, or do...

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    Andy Killingsworth commented,

    Hey, Lance.  Following up on your most recent comment. Ticket updates will have to be based on the change in a text field. If your triggers are editing a text field in some way (like changing a cus...

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    Andy Killingsworth commented,

    Andrei,  According to my tests, that's correct. While users with Explore access will be able to view the dashboard and select visible bookmarks, those bookmarks aren't applied to the attachments. 

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    Andy Killingsworth commented,

    Hi, All.  I'm hopping in on behalf of the Explore team to provide an update on a couple of feature requests we're seeing in this thread. Upon review, it looks like the following issues are coming u...