Juz

1. Community
2. Support - Product Feedback & Discussion
3. Triggers - Action: Add Internal Note as a trigger action

This is a really basic feature. Our support agents need to have all info shown to them straight up in the one screen.For emails from some domains, or with particular subject lines, there's a standa...

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• Juz
• Created November 16, 2018 12:34
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Tagging Based on Incoming Email Domain?

Hi Jessie - I only asked about the first use case in the other thread. Examples 2, 3, and 4 were not covered there, and can't be solved by using white lists or blacklists. I am surprised that trigg...

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• Juz
• Created November 16, 2018 10:37
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Tagging Based on Incoming Email Domain?

Hi there, I'm trying to create a large number of triggers, as prep for my team's migration to ZD. We don't and won't require that our customers create ZD accounts.We do want to route/tag/categorise...

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• Juz
• Edited November 15, 2018 14:12
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Trigger Conditions: Sender email address

Hi there, I'm transferring about one hundred workflows from our current ticketing service into Zendesk.We have a number of potential triggers based around the sender address.It's a bit surprising t...

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• Juz
• Created November 12, 2018 15:59
• 1 vote