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Jade Taylor

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Activity overview

Latest activity by Jade Taylor
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    Jade Taylor commented,

    Hi Rob Stack,   Yes we have an active Zendesk Talk Plan which we use daily.    Thanks

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    Jade Taylor commented,

    Hi There,    We do not have the option for Zendesk Talk dashboard only Zendesk Support. Please can someone help?

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    Jade Taylor commented,

    The feedback is the one that is setup on the ticket. After 48 hours of a ticket closing they get the satisfaction email for them to leave positive or negative feedback. The negative feedback isn't ...

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    Jade Taylor created a post,

    Removing Feedback

    We are currently getting a few negative feedbacks from contractors who aren't directly supported by us and we want the ability to be able to remove certain feedbacks without deleting the ticket. I ...

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    Jade Taylor created a post,

    Forwarding call from a set number

    Answered

    We have an admin team who currently answer all of our calls before sending them through to our phones extension numbers. If I had talk turned on for my support team and our admin team ring the Zend...