Tobias Hermanns
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
GDPR Compliance (Support) This APP is PAY version (50$ / Account / Month) it will appear directly after install the APP. I hate such "wrong" messages or "hidden payments" just to be show up as Free...
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Tobias Hermanns created a post,
Macro for "Requester to"
Hi, when will it be possible to set Macros with a Requester. i.e. Inform Product Manager Security -> Macro Side Conversation to -predefined-
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Tobias Hermanns created a post,
Position more like Connect E-Mail
Hi, i would find it more fine, if position change to "near by text" instead of bottom, like Connect will do it. /Tobias
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Tobias Hermanns created a post,
How to use that Editor in Macros?
Hi, how can we use "Bold" for example if we put in in by Macros and want have {{ticket.id}} in Bold? Thanks.
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Tobias Hermanns commented,
Points from me: - We´ve updates to Tickets fields, if we delete something and a condition is binded, I would see a popup do delete this condition or remove all condition linked to this update, to...
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Tobias Hermanns commented,
Hey Vincent, this KB needs to be updated for that change. https://support.zendesk.com/hc/en-us/articles/360022181214-Adding-users-to-Explore Regards, Tobias
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Tobias Hermanns commented,
@Zendesk Any plan to enhance SLA "ON-HOLD" to Stop Next Reply Time?
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Tobias Hermanns commented,
Yes, mee too, please share some more insight.
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Tobias Hermanns created a post,
Search Result Language is wrong
Hi, right now if we for example on "German" language page, Answer Bot write in German, but KB Search Result is English. In English it´s "French". This was working before, any issue here?
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Tobias Hermanns created a post,
SLA Visibility Next Breach - Override always in Red, even another Goal is green
Hi! Can you tell me an easy solution, how to display (without Mouseover) and in views for Agent´s that if Agent Work Time failed, the Agent´s still need to check / fulfill the Next Reply Time targ...