Tobias Hermanns

Total activity 196
Last activity November 15, 2019 10:46
Member since December 11, 2018 16:10

Following 0 users
Followed by 0 users
Votes 44
Subscriptions 80

Activity overview

Latest activity by Tobias Hermanns

Tobias Hermanns commented, November 15, 2019 10:46
We´re on Enterprise, but 20 MB is nothing. We need share Firmware Version for our products with 100-150MB size per File. Any news here? Why even on Enterprise Level not possible to get more as ...
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- Tobias Hermanns
- Created November 15, 2019 10:46
- 1 vote
Tobias Hermanns commented, November 14, 2019 11:26
Hi Vincent, yes, I can confirm it´s working now as expected. Thanks!
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- Tobias Hermanns
- Created November 14, 2019 11:26
- 0 votes
Tobias Hermanns commented, November 14, 2019 07:59
HI Vincent, the issue is still persist, you can be in touch with me by E-Mail if you want / Zoom if you want to see it. Also possible that you assume into our account, it´s enabled. Thanks. /...
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- Tobias Hermanns
- Created November 14, 2019 07:59
- 0 votes
Tobias Hermanns commented, November 14, 2019 07:56
Same for us! We want Agents fill out ticket fields before "Submit to Pending" that some "Automation" can work without reopen the tickets, due to important fields for report are missing. So we wan...
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- Tobias Hermanns
- Created November 14, 2019 07:56
- 0 votes
Tobias Hermanns created a post, November 13, 2019 07:39
Field Requirement when Submit to Pending, but not a Conditional Field
1. Community
2. Zendesk Support EAP - Enhanced Field Requirements
Dear Team, how about: We´ve the field "Issue Type" and we want Agents fill it out before Submit to Pending. This field is always display so have no condition. Let me know a solution. Thanks!
- Tobias Hermanns
- Created November 13, 2019 07:39
- 3 followers
- 2 comments
- 0 votes
Tobias Hermanns created a post, November 12, 2019 15:03
Loading Issue "Settings" on Explore Page
Completed
1. Community
2. Zendesk Explore EAP - Using custom roles to manage Explore access and light agent access support
Hi Vincent, this page never can finish loading: https://subdomain.zendesk.com/explore/admin/schedules Thanks. /Tobias
- Tobias Hermanns
- Created November 12, 2019 15:03
- 3 followers
- 7 comments
- 0 votes
Tobias Hermanns commented, November 11, 2019 09:23
Hi Vincent, more or less we want combine that with Bookmark feature. Our structure right now is a bit like that. We´re working in whole Europe and we´ve one Dashboard for our main statistic. Th...
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- Tobias Hermanns
- Created November 11, 2019 09:23
- 0 votes
Tobias Hermanns created a post, November 07, 2019 12:34
Schdule to Light Agents
Planned
1. Community
2. Zendesk Explore EAP - Dashboard sharing outside of Zendesk
Hi, will it be possible in future to Schedule Dashboards via Mail to Light Agents? Dedicated Person, not group? Thanks. /Tobias
- Tobias Hermanns
- Created November 07, 2019 12:34
- 2 followers
- 1 comment
- 0 votes
Tobias Hermanns created a post, November 07, 2019 12:32
Sharing Dashboard Tabs
1. Community
2. Zendesk Explore EAP - Dashboard sharing outside of Zendesk
Hi, will it be somehow possible to Share Dashboard Tabs and not whole Dashboard? Thanks! /Tobias
- Tobias Hermanns
- Created November 07, 2019 12:32
- 3 followers
- 4 comments
- 2 votes
Tobias Hermanns created a post, November 07, 2019 12:32
Chat - Knowledge Capture APP
1. Community
2. Zendesk Support EAP - Agent Workspace
Hi there, is there any plan to have Knowledge Capture APP in Chat Module when using Agent Workspace? Thanks! /Tobias
- Tobias Hermanns
- Created November 07, 2019 12:32
- 2 followers
- 1 comment
- 0 votes