Tobias Hermanns
- Total activity 210
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Hi, i like such feature, but I`m asking me, why it´s an "APP" complex / hidden in a Top bar for important customer reply. I more like to see a full integration in Suite / Agent Workspace, that an A...
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Tobias Hermanns commented,
Hi, will this be mandatory at some point of time? Or always need manual active for Suite customers? Thanks.
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Tobias Hermanns commented,
+1
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Tobias Hermanns commented,
When this will be enhanced?
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Tobias Hermanns commented,
Very unlucky, we´ve recently reworked our Groups in Support and without any notice, the Chat Groups are now in Support, we more like to not see them here, get a notification and device Chat Agents,...
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Tobias Hermanns commented,
I´ve the same issue, very annoying...
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Tobias Hermanns commented,
Delivering Dashboard to Light Agents is possible now, so FAQ should be modify.
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Tobias Hermanns commented,
Hi, finally today Zendesk develop a fix for that. I hope it will not repeat again. You can easy monitor if you change the Status i.e. from Open to Pending or On-Hold or Solved, then before th...
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Tobias Hermanns commented,
Hi Jessica, this was also one of my idea, but so far I failed with it. I try add a 2nd Assignee Name filter, with exclude: NULL and bookmark it, but this keep NULL still in place even with Casc...
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Tobias Hermanns created a post,
Remove "NULL" values from Dashboard Filter
Hi, it´s right now impossible to get just a Agent list, the "ALL" can be remove but the "NULL" is always exist. Teamleader only want to see Agent Names, not NULL without any content: