Tobias Hermanns
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Total activity296
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Last activity
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Henning Slott You can try contact https://cedricfjacob.com/ he may can assist you to get at least some kind of Google Translate APP into Zendesk which is way cheaper as you pay once for APP and the...
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Tobias Hermanns commented,
Ayush Upadhyay 3rd Party Apps are so very expensive. That may some company decide that Google is good enough for translate. So I would also support the request from Henning Slott to have it both wa...
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Tobias Hermanns commented,
We also waiting since Explore release for that....
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Tobias Hermanns commented,
Hi Rohan, are you sure it will be "Transfer only" or more transfersonly or transfers_only for API?Usually, ZD API is always without "space" and lowercase. Thanks. Tobias
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Tobias Hermanns commented,
Welcome 2021, please go scroll through 180 countries.
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Tobias Hermanns commented,
Hi Rohan Gupta, we need to adapt the new status "Transfer only" to our custom API, which can measure our Working Time and control Talk status. Can you let me know when API information is ready? Tha...
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Tobias Hermanns commented,
Hi, any news when subject instad of requester, will be added (back) as it was without Agent Workspace?
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Tobias Hermanns commented,
Hi LJ, i want to exclude Lunch break 12:30 to 13:00 every day from report (Talk Dataset). I tried:IF DATE_FORMAT([Leg - Timestamp],"HH:MM") >= "12:30"AND DATE_FORMAT([Leg - Timestamp],"HH:MM") < "...
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Tobias Hermanns created a post,
Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?
AnsweredHi! I hope someone can help me. I want to build a custom metric / filter in Explore, to exclude in Talk Dataset all calls between 12:30pm to 1pm. I can use Leg -Hour but when select 12 it will excl...
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Tobias Hermanns commented,
Hi Amy, What about the issue that tabs when long idle can't get customer updates publish within the ticket? We have so many agents need refresh the tab to see customer update which is not push to...