Tobias Hermanns

1. Community
2. Feedback on Support
3. Agent Workspace feedback - Tab titles / details

Hi JJ, is there a roadmap schedule available when we can expect it?   Thanks.

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• Tobias Hermanns
• Created January 15, 2021 16:40
• 2 votes

1. Community
2. Feedback on Talk
3. Quick Call Function picks randomly numbers for Outbound call

+1

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• Tobias Hermanns
• Created January 04, 2021 14:26
• 0 votes

1. Community
2. Feedback on Talk
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

+1, any news Zendesk?

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• Tobias Hermanns
• Created December 28, 2020 12:42
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Translating conversations in the Zendesk Agent Workspace

Hi Ayush, I try to work with "dismissing it", but close Tab / reopen tab, is show it up again. So not very useful even the dismiss, when not store by browser and or need do by every ticket we touch...

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• Tobias Hermanns
• Created December 28, 2020 11:42
• 0 votes

1. Community
2. Feedback on Guide
3. Knowledge Capture - Flagged Article Feature isn´t helpful for Multilanguage Articles

Hi Ryan,   thanks to let me know. I just test it and I can verify that the feature is enhanced in this direction. The overall use-case is still a bit tricky for me to think about good config flow. ...

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• Tobias Hermanns
• Created December 17, 2020 11:50
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Translating conversations in the Zendesk Agent Workspace

Hi,   we use our own custom APP for that, how can I disable the Translate feature from Workspace I don´t want to click "x" always when I open tickets.   Thanks.  

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• Tobias Hermanns
• Created December 17, 2020 09:56
• 0 votes

1. Community
2. Feedback on Guide
3. Knowledge Capture - Flagged Article Feature isn´t helpful for Multilanguage Articles

Hi Ryan,   I´m very surprised, first of all, that PM is reading stuff here and reacting on Guide. Have made different feeling for other Feedback Forum. Great to see this! You are on the right track...

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• Tobias Hermanns
• Created December 16, 2020 13:39
• 0 votes

1. Community
2. Feedback on Zendesk Apps
3. Print Ticket History app - official feature request thread

Hi,   the Exporter, seems not support ÄÜÖ charackters.   Search by ticket Number not possible.

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• Tobias Hermanns
• Created December 07, 2020 11:24
• 0 votes

1. Community
2. Feedback on Support
3. [Agent Workspace] move the reply section back to the top

Hi,   any news on that topic?

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• Tobias Hermanns
• Created December 02, 2020 12:34
• 1 vote