Tobias Hermanns
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Total activity275
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Last activity
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Hi, i think also the editor on ticket fields I remember i can jump with "Tab" through selection and it selected what i searched for, this not possible anymore, need to click with mouse now into i...
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Tobias Hermanns created a post,
POD18 - Performance Issue (Loading Ticket Fields, Merge, Hanging Issue)
Dear Commmunity, do you also feel POD18 is still more slow after crash 2 days ago? I have feeling our ticket fields with many content (up to 500 entries) take more time to load / search, soemtime...
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Tobias Hermanns commented,
We still face more issues now: Slowness App´s not loading Search Results without list display and more...
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Tobias Hermanns commented,
We also have high slowness on POD18
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Tobias Hermanns commented,
90 Minute Downtime now, seems POD17 is recovered, where POD18 stillin trouble: https://support.zendesk.com/hc/en-us/articles/360054050653-Service-Incident-September-9th-2020
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Tobias Hermanns commented,
Hi Toby, sounds good, will it be also vice versa. If Child Ticket Assignee reply to requester (L1 Agent) for example, can this enable a SLA on Parent Ticket like (Next Reply SLA) that the Origi...
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Tobias Hermanns commented,
Same comment from me: We would like our agents to be able to update organizations but not be able to modify which groups they are in. Our Agents should do maintenance of Users and Organizations...
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Tobias Hermanns commented,
I monitor the call "Signal Level Icon" always in last 3-4 weeks in Enterprise and I found it till now unhelpful totally. It just say "bad conection" or "good connection" but the real agent feeling ...
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Tobias Hermanns commented,
Hi, silence: Silence was detected on the call. This could be due to a missing audio stream or a completely silent stream received. high_jitter: Two conditions can result in calls being tagged ...
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Tobias Hermanns commented,
Hi Devan, nice try, but not workable. From 3.000 Calls, 2500 flagged EN-US, and we working in EMEA region. So most issue is not all Helpcenter languages are activated, so many customer just f...