Tobias Hermanns
- Total activity 171
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Hi Carsten, sorry, we´ve no more free space on "App" bar for such action. Also in Agent workspaces, as you know design is changed, so on left side, we´ll have ticket fields and on right side pe...
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Tobias Hermanns created a post,
Mail Copy not possible
Hi, the Mail address can´t copy in new interface with right click. The old interface support that one.
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Tobias Hermanns created a post,
Ticket Loading but position is unlucky and need scroll up
Dears, this is a new ticket I load but so far the "Answer Box" is on bottm but the text start "higher". We need to scroll up after enter ticket to read the first sentences from customer. This is n...
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Tobias Hermanns created a post,
Bad Rating Detection for Agent
Hi, if a Agent received a bad rating, we´ve some setup to re-contact customer, read rating, inform Teamleader ... .. Is it possible to have kind of Acknowlede Button for Agent? Also it would be nic...
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Tobias Hermanns created a post,
Click "CC" didn´t keep APP line in correct position
Hi, using "CC" to add people, will hide the APP bar or you need scroll again.
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Tobias Hermanns created a post,
Reply Bar on Top
Hi, is there a plan thast we can decide if reply bar on top or bottom? Some Agents report that it´s big change from handling "feeling" if you work before long time with old design.
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Tobias Hermanns created a post,
Switch from Conversation to Events, loading Icon different position
Hi, in case we´re going to switch from Conversation to Events, then the loading icon is always on different postion, sometimes not good visible as indicator.
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Tobias Hermanns commented,
Yes, we also run into that, an it show that Enduser solve ticket with INTERNAL article, so risky. /Tobias
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Tobias Hermanns commented,
Hi Andrew, there are many nice points you raise here, let me highlight some we also want in our organization. Ability to see when a customer is "active" so the agent can optionally start a proactiv...
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Tobias Hermanns commented,
Same for us +1