Tobias Hermanns
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Hi Toby, sounds good, will it be also vice versa. If Child Ticket Assignee reply to requester (L1 Agent) for example, can this enable a SLA on Parent Ticket like (Next Reply SLA) that the Origi...
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Tobias Hermanns commented,
Same comment from me: We would like our agents to be able to update organizations but not be able to modify which groups they are in. Our Agents should do maintenance of Users and Organizations...
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Tobias Hermanns commented,
I monitor the call "Signal Level Icon" always in last 3-4 weeks in Enterprise and I found it till now unhelpful totally. It just say "bad conection" or "good connection" but the real agent feeling ...
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Tobias Hermanns commented,
Hi, silence: Silence was detected on the call. This could be due to a missing audio stream or a completely silent stream received. high_jitter: Two conditions can result in calls being tagged ...
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Tobias Hermanns commented,
Hi Devan, nice try, but not workable. From 3.000 Calls, 2500 flagged EN-US, and we working in EMEA region. So most issue is not all Helpcenter languages are activated, so many customer just f...
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Tobias Hermanns commented,
Hi Rob, i can confirm it´s working now as it should be. Maybe you let L1 Agent know, that this is was not an expected behavior: #5536041 Thanks!
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Tobias Hermanns commented,
Hi, how about we still need more space? Any chance to get it? I still feel 50MB is nothing in 2020. We´re looking for around 150MB. Thanks.
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Tobias Hermanns commented,
+1
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Tobias Hermanns created a post,
Copy of Shapes Feature Removed
CompletedHi, we need this feature to duplicating Dashboards and Tabs in same Style quite easy. "I would like to let you know that the Explore Team confirmed that the ability to copy shapes has been recent...
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Tobias Hermanns commented,
How can I make a Reporting in Explore show Outbound Call related to country? The Agents clicking just "Call" in Ticket and always one pre-selection will select. So all Outbound call for example com...