Tobias Hermanns
- Total activity 204
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
For your reference, customer Support answer: "Thank you for taking the time to raise this with us. While we are aware of the problem and our Development team are already working hard to resolve t...
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Tobias Hermanns commented,
Hi Brett, we also have this issue Back now
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Tobias Hermanns created a post,
Availibility for Callback Option in IVR!
Hi Zendesk, we want deliver best customer service for our customer. In case no Agent is available (maybe we´re 15 minutes in a Team Meeting). We want customer press "2" for Callback, even in IV...
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Tobias Hermanns commented,
Hi Sudeshna, i expect to see 9 and 10 in chart if it´s 10am. Thanks
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Tobias Hermanns created a post,
Ticket per Hour didn´t show Real Time
Hi, the value Ticket per Hour on left side show at 09:18: 1 2 3 4 5 6 7 8 am So far Real Time I expect to see what happen from 09.00 - 09:18 in graph. /Tobias
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Tobias Hermanns created a post,
Multi Group Selection
Hi, will it be possible to select more as 1 Group to get Real Time Data?
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Tobias Hermanns created a post,
Custom Field in Real Time Dashboard
Hi, instead of "Groups" we have our Custom Filter to split Groups in another Design like: Group: Partner / Consumer may in "VIP" but it´s a custom field. So we´re intresting how many "VIP" are ...
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Tobias Hermanns created a post,
Brand / Group at same time
Hi, i want to request using Brand and Group Filter at same Time. Thanks /Tobias
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Tobias Hermanns commented,
Same for me, Outlook put it into "Junk"
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Tobias Hermanns commented,
We´re on Enterprise, but 20 MB is nothing. We need share Firmware Version for our products with 100-150MB size per File. Any news here? Why even on Enterprise Level not possible to get more as ...