Francis Engbert
- Total activity 51
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Activity overview
Latest activity by Francis Engbert-
Francis Engbert created a post,
Sort schedules in Talk > Numbers > Routing > Schedules drop-down list
In the Admin, go to Talk > Numbers > Routing. See the Schedules drop-down list of all the configured schedules. That list is in random order, making it very difficult to locate the correct schedule...
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Francis Engbert commented,
Ditto.
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Francis Engbert created a post,
Sort schedules
In the "Schedules" section of the admin, the schedules are in random order. If you have lots of schedules it is difficult to locate a particular schedule. Please consider sorting the list of schedu...
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Francis Engbert commented,
I'll add my vote. Up until now I thought that Max Queue Size was per phone number or business unit. This faulty assumption led to some panic when we couldn't figure out why calls were not ringing f...
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Francis Engbert commented,
Chris, I'll chime in to support this request. That explanation you got is a bunch of BS. Perhaps the real reason has to do with the fact that we're paying ZD for the time the caller is making their...
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Francis Engbert created a post,
Remember the last outgoing phone number an agent used / associate outgoing numbers to brands
It would be useful to have the system remember the last outgoing phone number an agent used. When making an outgoing phone call that is not associated with a ticket, we have dozens of number to ch...
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Francis Engbert commented,
What are the effects of one agent using multiple instances with Talk? Can one agent receive and accept calls from two Zendesk instances, obviously one at a time?
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Francis Engbert commented,
Sebastiaan Wijchers, I agree. I'd like to see the ability to limit outgoing phone numbers to certain agents or groups. But even if they implement that, I'd still like to see the list sorted. There ...
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Francis Engbert created a post,
Outgoing phone number selection should be sorted
1. Click on the Talk phone icon 2. See the dropdown box for selecting the outgoing phone number 3. Notice that the list is not sorted. This makes it very difficult to find the correct outgoing numb...
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Francis Engbert commented,
In the last screen shot, under Greeting recording, it says, "Upload an MP3 file..." Are you removing support for WAV files?