Francis Engbert
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Total activity42
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Last activity
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Activity overview
Latest activity by Francis Engbert-
Francis Engbert created a post,
Sort schedules in Talk > Numbers > Routing > Schedules drop-down list
In the Admin, go to Talk > Numbers > Routing. See the Schedules drop-down list of all the configured schedules. That list is in random order, making it very difficult to locate the correct schedule...
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Francis Engbert commented,
Ditto.
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Francis Engbert commented,
Chris, I'll chime in to support this request. That explanation you got is a bunch of BS. Perhaps the real reason has to do with the fact that we're paying ZD for the time the caller is making their...
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Francis Engbert commented,
What are the effects of one agent using multiple instances with Talk? Can one agent receive and accept calls from two Zendesk instances, obviously one at a time?
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Francis Engbert commented,
I'm chiming in to express my support of this request. In my opinion this is the #1 shortcoming of Zendesk Talk.
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Francis Engbert created a post,
Sort phone number list
1. Go to Admin > Talk 2. Click "Numbers" 3. I have dozens of numbers, currently taking up 4 pages. There is no sorting. This makes it very difficult to locate a number. Please consider adding a sor...