Francis Engbert

1. Community
2. Feedback on Talk
3. Routing Zendesk Talk calls to multiple agents at the same time

Chris, I'll chime in to support this request. That explanation you got is a bunch of BS. Perhaps the real reason has to do with the fact that we're paying ZD for the time the caller is making their...

• View comment
• Francis Engbert
• Created March 21, 2019 19:58
• 0 votes

1. Support
2. ...
3. Zendesk basics
4. Considering one or multiple Zendesk instances

What are the effects of one agent using multiple instances with Talk? Can one agent receive and accept calls from two Zendesk instances, obviously one at a time?

• View comment
• Francis Engbert
• Created March 04, 2019 17:59
• 0 votes

1. Community
2. Feedback on Talk
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

I'm chiming in to express my support of this request. In my opinion this is the #1 shortcoming of Zendesk Talk.

• View comment
• Francis Engbert
• Created February 22, 2019 15:34
• 6 votes