Danny Cohen
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Activity overview
Latest activity by Danny Cohen-
Danny Cohen commented,
+1 For this feature. It's not practical to add agents into many groups when we want to restrict the tickets that need to be restricted and worked by only one group. Sean FitzGerald for visibility.
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Danny Cohen commented,
Tiffany Green Just tested and the list populates instantaneously - kudos, team! Thanks for the consistent updates and I'll continue to give feedback and report any bugs I find!
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Danny Cohen commented,
Tiffany Green, I wonder if it just took some time to load the list. I'll try and repro the issue again.
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Danny Cohen commented,
I just refreshed and it looks like it resolved itself! Amazing! I'll test it out and post updates here.
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Danny Cohen commented,
Tiffany Green, FYI I uninstalled the app and reinstalled and unsure if there was an update. We are still experiencing the issue where we are not able to select the group/assignee. Was there not an ...
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Danny Cohen commented,
Tiffany Green, thanks for the update. I'll check in next week. Appreciate the quick follow up and excited to test!
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Danny Cohen commented,
Tiffany Green, thanks for the update but can you help me understand how selecting the drop down for group/assignee is overrunning the API limits? I only selected 5 customers to send a message to. M...
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Danny Cohen commented,
Jacob J Christensen - Cloudhuset A/S and ZD team. I've run into an issue where the Group and Assignee dropdown isn't populating with options: I've uninstalled and reinstalled with no luck.
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Danny Cohen commented,
Max McCal Thanks for confirming and all the updates to narrow impact scope. Cheers!
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Danny Cohen commented,
Sorry if this was missed but I just want to confirm that automated CSAT emails with these placeholders will work. Based on the guidelines (copied below), it seems like for most situations all would...