Louis Evangelista
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Total activity47
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Last activity
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Votes24
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Activity overview
Latest activity by Louis Evangelista-
Louis Evangelista commented,
Yes it would help in agent metrics and KPI for time tracking.
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Louis Evangelista created a post,
Ability to see when metric is created or last updated?
AnsweredHi, Using insights before there is a way to list and sort out all the metrics. In explore I do not see a way or a view where you can see when the metric was created or last updated. Is this somethi...
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Louis Evangelista commented,
This worked for me! Thank you for sharing!
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Louis Evangelista commented,
Hi Devan, How can you make "Title shown to end users" appear different on other forms? i.e. Form 1: Subject = Topic of your request Form 2: Subject = Issue Form 3: Subject = Short Summary Thanks,...
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Louis Evangelista commented,
+1
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Louis Evangelista commented,
Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.
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Louis Evangelista commented,
Thanks Anna! Any update on this request from ZenDesk?
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Louis Evangelista commented,
Hi Brett, I am not sure which link to use to view the article? It says I do not have access when I use https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit...
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Louis Evangelista commented,
Hi Jesse, is the link still working? https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit-a-Request-Help-Center- It says I am not authorized.
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Louis Evangelista commented,
We need this