Louis Evangelista

1. Community
2. Feedback on Support
3. Formatting Descriptions on Ticket Forms

+1

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• Louis Evangelista
• Created July 16, 2020 21:34
• 0 votes

1. Community
2. Feedback on Support
3. I should be able to create a view for the tickets I'm CC'd on

Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.

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• Louis Evangelista
• Created July 02, 2020 21:27
• 0 votes

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Thanks Anna! Any update on this request from ZenDesk?

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• Louis Evangelista
• Created February 25, 2020 16:53
• 1 vote

1. Support
2. ...
3. Business rules
4. Restricting ticket submission to specific users within an organization

Hi Brett, I am not sure which link to use to view the article? It says I do not have access when I use https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit...

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• Louis Evangelista
• Created November 18, 2019 19:48
• 0 votes

1. Guide
2. ...
3. Managing your knowledge base
4. Can I disable ticket creation on the Help Center?

Hi Jesse, is the link still working? https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit-a-Request-Help-Center- It says I am not authorized.

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• Louis Evangelista
• Created November 18, 2019 19:45
• 0 votes

1. Community
2. Support Q&A
3. Fill out custom field using regex based on subject or body

Hi, I am looking to add this too. Thanks!

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• Louis Evangelista
• Edited July 17, 2019 19:43
• 1 vote

1. Community
2. Feedback on Support
3. New Ticket Desktop Notification

We need this

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• Louis Evangelista
• Created June 19, 2019 23:29
• 3 votes

1. Support
2. ...
3. Email
4. Using the whitelist and blacklist to control access to Zendesk Support

I have two questions. First, where do you see rejected emails? Second, I want one of my support email support1@test.com to accept emails from gmail.com, however my second support email support2@tes...

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• Louis Evangelista
• Created May 27, 2019 19:18
• 0 votes