Louis Evangelista

1. Community
2. Support Q&A
3. How to change the name of the "subject" field in the ticket forms?

This worked for me! Thank you for sharing!

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• Louis Evangelista
• Created September 08, 2020 15:35
• 0 votes

1. Community
2. Support Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hi Devan,   How can you make "Title shown to end users" appear different on other forms? i.e. Form 1: Subject = Topic of your request Form 2: Subject = Issue Form 3: Subject = Short Summary Thanks,...

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• Louis Evangelista
• Created August 26, 2020 00:24
• 0 votes

1. Community
2. Feedback on Support
3. Formatting Descriptions on Ticket Forms

+1

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• Louis Evangelista
• Created July 16, 2020 21:34
• 0 votes

1. Community
2. Feedback on Support
3. I should be able to create a view for the tickets I'm CC'd on

Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.

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• Louis Evangelista
• Created July 02, 2020 21:27
• 0 votes

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Thanks Anna! Any update on this request from ZenDesk?

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• Louis Evangelista
• Created February 25, 2020 16:53
• 1 vote

1. Support
2. ...
3. Business rules
4. Restricting ticket submission to specific users within an organization

Hi Brett, I am not sure which link to use to view the article? It says I do not have access when I use https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit...

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• Louis Evangelista
• Created November 18, 2019 19:48
• 0 votes

1. Guide
2. ...
3. Managing your knowledge base
4. Can I disable ticket creation on the Help Center?

Hi Jesse, is the link still working? https://support.zendesk.com/hc/en-us/articles/203661076-Hide-and-show-My-Activities-and-Submit-a-Request-Help-Center- It says I am not authorized.

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• Louis Evangelista
• Created November 18, 2019 19:45
• 0 votes

1. Community
2. Support Q&A
3. Fill out custom field using regex based on subject or body

Hi, I am looking to add this too. Thanks!

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• Louis Evangelista
• Edited July 17, 2019 19:43
• 1 vote

1. Community
2. Feedback on Support
3. New Ticket Desktop Notification

We need this

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• Louis Evangelista
• Created June 19, 2019 23:29
• 3 votes

1. Support
2. ...
3. Email
4. Using the allowlist and blocklist to control access to Zendesk Support

I have two questions. First, where do you see rejected emails? Second, I want one of my support email support1@test.com to accept emails from gmail.com, however my second support email support2@tes...

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• Louis Evangelista
• Created May 27, 2019 19:18
• 0 votes