Loke Lamhauge Barrett

1. Community
2. Support Q&A
3. Missed chat with visitor response

Hi guys, I have a few questions concerning missed chats, which I can't quite figure out. 🙂 It's great that we receive tickets in Zendesk, if we should miss a chat - we have a set up where we ask th...

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• Loke Lamhauge Barrett
• Created March 29, 2019 15:42
• 0 votes

1. Chat
2. ...
3. Social messaging
4. Setting up your Facebook channel (standard agent interface)

Hi Brett, This will help us a lot. 🙏 We've already set up a specific view in Zendesk for all the tickets generated by various actions on Facebook. I will certainly look into the option about not cr...

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• Loke Lamhauge Barrett
• Created March 29, 2019 14:54
• 0 votes

1. Chat
2. ...
3. Social messaging
4. Setting up your Facebook channel (standard agent interface)

Hi guys, We've chosen a setup where every action on Facebook creates a new ticket in Zendesk, so we can keep a complete overview of what we need to respond to, but we're not sure what happens if we...

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• Loke Lamhauge Barrett
• Created March 28, 2019 11:29
• 0 votes