Chris Fellows
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Activity overview
Latest activity by Chris Fellows-
Chris Fellows commented,
Hi Everyone, Thanks for the feedback on the recent update. When we pushed the last update for adding other objects we didn't set tickets as the default view. We just pushed out another update so ...
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Chris Fellows commented,
Hi Scott and Jamie, Thanks for posting. The issue is when the require brand before save is on, it will pick the first default. If that setting is turned off then it will choose the default brand's...
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Chris Fellows commented,
Hi Jessica, Thanks for posting. We are currently looking into this and I will post back. Thanks! Chris
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Chris Fellows commented,
Hi Rachel, The basic plan of the app allows you to setup the default address based on agent's group. Once the address is set though, an agent can still change it manually. For item 2 the app wou...
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Chris Fellows commented,
Hey There, We are actually working on an update to fix this. Should be available in the next couple of days. Thanks! Chris
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Chris Fellows commented,
Hi Fabian, I went ahead and created a ticket for this so we can take a look. Chris
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Chris Fellows commented,
Hi Itamar, If you use the API to create a ticket and set the status as New, when an agent opens the ticket for the first time the mapping of default address in the setting should apply at that poin...
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Chris Fellows commented,
Hi Jay, Thanks for the heads up. I just made an update to the article to make this more clear. Chris
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Chris Fellows commented,
Hi Rudolph, Sorry for the delay in an update. We actually would love to add this feature in, but we are currently restricted by the underlying API that the App uses. The API security allows users...
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Chris Fellows created an article,
Installing and Using the Five Most Recent app
The Five Most Recent app allows an agent to see the most recent tickets, users and organizations that are associated with the requester on the current ticket. Clicking on one of the recent tickets,...