Chris Fellows
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Activity overview
Latest activity by Chris Fellows-
Chris Fellows commented,
Hi Kevin, Gotcha, makes sense. I can certainly see how that use case would be useful. Let me dig into this further to see what options there may be. Chris
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Chris Fellows commented,
Hello, The Out of Office App doesn't mark new/open tickets with the agent_ooo tag, only the pending, solved and on-hold tickets in case they are opened back up. When that happens the trigger then r...
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Chris Fellows commented,
Hi Joan, Any ticket that has a call recorded on it can be downloaded including those before the App was downloaded. Chris
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Chris Fellows commented,
Hi Justin and Predintha, Thanks for the comments, and sorry you're seeing an issue. We are looking into this and will work on an update. Chris
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Chris Fellows commented,
Hello, Thanks for the comments! We have been reviewing them and have been working on updates when we find it’s an issue with the App. Some issues may also be due to triggers that were updated or mo...
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Chris Fellows commented,
James Kwon If you haven't tried already, I would check to see if Users and Orgs tags are enabled in your settings. Admin-->Settings-->Customers. This seemed to fix the issue when I tested Also, i...
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Chris Fellows commented,
Hi Jackie and Aditya, We are looking into this issue now. Thanks! Chris
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Chris Fellows created an article,
Installing and using the Assignment Control app
The Assignment Control app is designed to limit the available assignees for a ticket. By targeting specific users, groups, tags, or organizations, this enables specific groups or users to be hidden...
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Chris Fellows created an article,
Installing and using the Ticket Field Manager app
The Ticket Field Manager app allows an administrator to quickly hide, require, and disable certain ticket fields and drop-down options in the Zendesk Support agent interface. This article contains ...
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Chris Fellows created an article,
Installing and using the SLA Event Tracker app
The SLA Event Tracker App provides a quick and easy interface that displays Service Level Agreement (SLA) data about the ticket in Zendesk Support. The app provides an agent with a quick view of a ...