Chris Fellows
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Activity overview
Latest activity by Chris Fellows-
Chris Fellows commented,
Hi Eric, Thanks for the feedback on the User Data App. I will create an issue for us to research adding this functionality in. Thanks! Chris
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Chris Fellows commented,
Hi Rose, I created a ticket so we can investigate this further. Thanks! Chris
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Chris Fellows commented,
Hi Robert, This is another option that is out there as well. Sounds like it may cover the use case you're looking at. Chris https://www.zendesk.com/apps/support/cancel-ticket-submit/
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Chris Fellows commented,
Hi Erica, Thanks for the feedback on the Assignment Control App. At this time the bulk edit screen/mode doesn't support the ability to run an App, so thats why Assignment Control and other Apps w...
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Chris Fellows commented,
Hi Kevin, Gotcha, makes sense. I can certainly see how that use case would be useful. Let me dig into this further to see what options there may be. Chris
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Chris Fellows commented,
Hello, The Out of Office App doesn't mark new/open tickets with the agent_ooo tag, only the pending, solved and on-hold tickets in case they are opened back up. When that happens the trigger then r...
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Chris Fellows commented,
Hi Joan, Any ticket that has a call recorded on it can be downloaded including those before the App was downloaded. Chris
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Chris Fellows commented,
Hi Justin and Predintha, Thanks for the comments, and sorry you're seeing an issue. We are looking into this and will work on an update. Chris
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Chris Fellows commented,
Hello, Thanks for the comments! We have been reviewing them and have been working on updates when we find it’s an issue with the App. Some issues may also be due to triggers that were updated or mo...
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Chris Fellows commented,
James Kwon If you haven't tried already, I would check to see if Users and Orgs tags are enabled in your settings. Admin-->Settings-->Customers. This seemed to fix the issue when I tested Also, i...