Chris Fellows

Zendesk team member

Total activity

109
Last activity

March 25, 2021 15:03
Member since

March 26, 2019 21:15
Following

0 users
Followed by

0 users
Votes

0
Subscriptions

62

Activity overview

Latest activity by Chris Fellows

Chris Fellows commented, March 12, 2021 17:57
Hi Scott and Jamie, Thanks for posting. The issue is when the require brand before save is on, it will pick the first default. If that setting is turned off then it will choose the default brand's...
- View comment
- Chris Fellows
- Created March 12, 2021 17:57
- 0 votes
Chris Fellows commented, March 11, 2021 21:15
Hi Jessica, Thanks for posting. We are currently looking into this and I will post back. Thanks! Chris
- View comment
- Chris Fellows
- Created March 11, 2021 21:15
- 1 vote
Chris Fellows commented, March 05, 2021 18:26
Hi Rachel, The basic plan of the app allows you to setup the default address based on agent's group. Once the address is set though, an agent can still change it manually. For item 2 the app wou...
- View comment
- Chris Fellows
- Created March 05, 2021 18:26
- 0 votes
Chris Fellows commented, February 22, 2021 15:08
Hey There, We are actually working on an update to fix this. Should be available in the next couple of days. Thanks! Chris
- View comment
- Chris Fellows
- Created February 22, 2021 15:08
- 0 votes
Chris Fellows commented, February 12, 2021 16:27
Hi Fabian, I went ahead and created a ticket for this so we can take a look. Chris
- View comment
- Chris Fellows
- Created February 12, 2021 16:27
- 0 votes
Chris Fellows commented, February 10, 2021 17:17
Hi Itamar, If you use the API to create a ticket and set the status as New, when an agent opens the ticket for the first time the mapping of default address in the setting should apply at that poin...
- View comment
- Chris Fellows
- Created February 10, 2021 17:17
- 0 votes
Chris Fellows commented, February 05, 2021 17:22
Hi Jay, Thanks for the heads up. I just made an update to the article to make this more clear. Chris
- View comment
- Chris Fellows
- Created February 05, 2021 17:22
- 0 votes
Chris Fellows commented, February 02, 2021 16:59
Hi Rudolph, Sorry for the delay in an update. We actually would love to add this feature in, but we are currently restricted by the underlying API that the App uses. The API security allows users...
- View comment
- Chris Fellows
- Edited February 02, 2021 17:00
- 1 vote
Chris Fellows created an article, December 30, 2020 19:09
Installing and Using the Five Most Recent app
1. Zendesk Suite
2. Using Built by Zendesk apps
The Five Most Recent app allows an agent to see the most recent tickets that are associated with the requester on the current ticket. Users and organizations can also be viewed on the Basic plan. ...
- Chris Fellows
- Edited January 11, 2021 02:10
- 2 followers
- 0 comments
- 0 votes
Chris Fellows commented, September 15, 2020 20:51
Hi David, I just tried this on my account and wasn't able to reproduce this. Something that may be happening here is that when someone is set to OOO, it may take a few mins before the process comp...
- View comment
- Chris Fellows
- Created September 15, 2020 20:51
- 0 votes