Chris Fellows
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Activity overview
Latest activity by Chris Fellows-
Chris Fellows commented,
Hi Kevin, Gotcha, makes sense. I can certainly see how that use case would be useful. Let me dig into this further to see what options there may be. Chris
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Chris Fellows commented,
Hello, The Out of Office App doesn't mark new/open tickets with the agent_ooo tag, only the pending, solved and on-hold tickets in case they are opened back up. When that happens the trigger then r...
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Chris Fellows commented,
Hi Joan, Any ticket that has a call recorded on it can be downloaded including those before the App was downloaded. Chris
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Chris Fellows commented,
Hi Justin and Predintha, Thanks for the comments, and sorry you're seeing an issue. We are looking into this and will work on an update. Chris
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Chris Fellows commented,
Hello, Thanks for the comments! We have been reviewing them and have been working on updates when we find it’s an issue with the App. Some issues may also be due to triggers that were updated or mo...
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Chris Fellows commented,
James Kwon If you haven't tried already, I would check to see if Users and Orgs tags are enabled in your settings. Admin-->Settings-->Customers. This seemed to fix the issue when I tested Also, i...
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Chris Fellows commented,
Hi Jackie and Aditya, We are looking into this issue now. Thanks! Chris
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Chris Fellows created an article,
Installing and using the Print Ticket History app
The Print Ticket History app helps agents and admins quickly create a list of tickets by searching on user criteria, and export or print them in a PDF format. This article contains the following ...
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Chris Fellows commented,
Hi John, We are pushing the upgrade this week starting on Thursday night. This will move OOO to V2 framework. Thanks! Chris
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Chris Fellows commented,
Hi Judd, There is actually still a free plan published. There is an issue on the marketplace thats causing it not to show up currently. If you click through one of the plans that is there you wil...