Chris Fellows

Total activity

93
Last activity

September 25, 2020 17:32
Member since

March 26, 2019 21:15
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Activity overview

Latest activity by Chris Fellows

Chris Fellows commented, September 15, 2020 20:51
Hi David, I just tried this on my account and wasn't able to reproduce this. Something that may be happening here is that when someone is set to OOO, it may take a few mins before the process comp...
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- Chris Fellows
- Created September 15, 2020 20:51
- 0 votes
Chris Fellows created an article, August 19, 2020 22:09
Installing and using the Log Visit app
The Log Visit app for Zendesk Sell allows admins and users to create a visit while viewing a lead and/or a contact. Visits created through the app are visible in the lead's Activity Feed or contact...
- Chris Fellows
- Edited September 25, 2020 23:06
- 2 followers
- 0 comments
- -1 votes
Chris Fellows commented, August 19, 2020 21:48
Hi Marit, I went ahead and created a ticket for this so we can take a look. Will reach out through the ticket to troubleshoot. Chris
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- Chris Fellows
- Created August 19, 2020 21:48
- 0 votes
Chris Fellows commented, August 14, 2020 16:40
Hi Jamie, There was an update to the App this past Wednesday that caused this behavior to change in error. We just now pushed another update to address that change so it should be working better n...
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- Chris Fellows
- Created August 14, 2020 16:40
- 0 votes
Chris Fellows commented, July 07, 2020 20:15
Hi Luveshen and Trevor, Unfortunately the triggers are only looking at End User field values (requester) and not the value that agents would have set. This is the checkbox value you're seeing on ...
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- Chris Fellows
- Created July 07, 2020 20:15
- 0 votes
Chris Fellows created a post, June 18, 2020 15:11
Super Admin app - official feature request thread
1. Community
2. Feedback on Zendesk Apps
This is the official feedback topic for Super Admin. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-F...
- Chris Fellows
- Edited June 23, 2020 16:35
- 6 followers
- 3 comments
- 0 votes
Chris Fellows created an article, June 17, 2020 17:34
Installing and Using the Super Admin app
The Super Admin app is a tool for bulk updating agents and end users in Zendesk Support. An administrator can search for agents or end users by several properties, and then either export the result...
- Chris Fellows
- Edited November 25, 2020 00:04
- 3 followers
- 2 comments
- 0 votes
Chris Fellows commented, May 29, 2020 21:34
Hi Pratik, We released an update this week that allows you to export up to 2,000 results at a time. We also fixed a couple of other issues. Posted some release notes at the bottom of the article a...
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- Chris Fellows
- Created May 29, 2020 21:34
- 0 votes
Chris Fellows commented, May 15, 2020 18:38
Hi Craig, I went ahead and created a ticket for this so we can look into it further. Thanks! Chris
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- Chris Fellows
- Created May 15, 2020 18:38
- 0 votes
Chris Fellows commented, May 15, 2020 15:19
Hi Craig, You have to be on the Basic plan for the default settings to take affect. Once turned on, the email address should default to the one configured in the setting based on the agents primar...
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- Chris Fellows
- Created May 15, 2020 15:19
- 0 votes