Chris Fellows
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Articles
Recent activity by Chris Fellows-
Installing and Using the Super Admin app
The Super Admin app is a tool for bulk updating agents and end users in Zendesk Support. An administrator can search for agents or end users by several properties, and then either export the resul...
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Installing and Using the Five Most Recent app
The Five Most Recent app allows an agent to see the most recent tickets that are associated with the requester on the current ticket. Users and organizations can also be viewed on the Basic plan. ...
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Installing and using the Private Comments app
The Private Comments app allows an agent to easily add a private comment to a ticket while also typing a public response or comment. The app is installed as a sidebar app in the Zendesk Support tic...
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Installing and using the Print Ticket History app
The Print Ticket History app helps agents and admins quickly create a list of tickets in Zendesk Support by searching on user criteria, and then exporting or printing them in a PDF format. This a...
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Installing and using the SLA Event Tracker app
The SLA Event Tracker App provides a quick and easy interface that displays Service Level Agreement (SLA) data about the ticket in Zendesk Support. The app provides an agent with a quick view of a ...
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Installing and using the Ticket Field Manager app
The Ticket Field Manager app allows an administrator to quickly hide, require, and disable certain ticket fields and drop-down options in the Zendesk Support agent interface. This article contains ...
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Installing and using the Assignment Control app
The Assignment Control app is designed to limit the available assignees for a ticket. By targeting specific users, groups, tags, or organizations, this enables specific groups or users to be hidden...
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Installing and using the Clone Ticket app
The Clone Ticket app integrates with Zendesk Support and enables agents to clone a ticket multiple times in batches. You can select a specific ticket and clone as many copies as set by an administr...
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Installing and using the Associated Leads app
The Associated Leads app for Zendesk Sell allows you to see other individual leads at that company, as well as any other companies linked to the lead on the Leads page. It also displays the lead ow...
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Installing and using the Clone Deal app
The Clone Deal app for Zendesk Sell allows admins and users to clone an existing deal. Cloned deals are also effective for training and onboarding new users because it allows them to practice on te...