Marc Dufour
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Total activity25
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Last activity
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Activity overview
Latest activity by Marc Dufour-
Marc Dufour commented,
Sorin Alupoaie thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)
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Marc Dufour commented,
Sorin Alupoaie It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a...
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Marc Dufour commented,
We have this implemented but when we create a new Jira entry it creates it into the Backlog instead of the Board. Is it possible to configure it to do this?
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Marc Dufour commented,
Thank you, I'll check it out.
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Marc Dufour commented,
Thank you Devan - Community Manager. I've done that.
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Marc Dufour created a post,
Light agents emails to tickets appear as internal comments
My comment below was in response to this FAQ question https://support.zendesk.com/hc/en-us/articles/226467267?page=1#comment_360004003594 I understand that through the GUI in Zendesk that this li...
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Marc Dufour commented,
This is BAD. I understand that through the GUI in Zendesk that this light-agent can not reply to a ticket, but through regular Email the ticket should be updated as normal. I even tried to add the ...
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Marc Dufour commented,
This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted
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Marc Dufour commented,
Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?
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Marc Dufour commented,
I think I solved it.. I added this {{ticket.comments_formatted}} to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.