Marc Dufour
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Total activity21
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Last activity
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Activity overview
Latest activity by Marc Dufour-
Marc Dufour commented,
Thank you, I'll check it out.
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Marc Dufour commented,
Thank you Devan - Community Manager. I've done that.
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Marc Dufour created a post,
Light agents emails to tickets appear as internal comments
My comment below was in response to this FAQ question https://support.zendesk.com/hc/en-us/articles/226467267?page=1#comment_360004003594 I understand that through the GUI in Zendesk that this li...
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Marc Dufour commented,
This is BAD. I understand that through the GUI in Zendesk that this light-agent can not reply to a ticket, but through regular Email the ticket should be updated as normal. I even tried to add the ...
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Marc Dufour commented,
This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted
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Marc Dufour commented,
Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?
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Marc Dufour commented,
I think I solved it.. I added this {{ticket.comments_formatted}} to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.
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Marc Dufour created a post,
Solved ticket is not including last comment
AnsweredIt appears that the last comment we enter when "solving" a ticket is not being included. All that gets sent is the trigger text. The last comment is not included. Here is the last message that was ...
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Marc Dufour commented,
Thanks Brett, For some reason our domain email address was not the default. I've set it now. As you can see from the screenshots in my post above, one of the emails I received was from when I used ...
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Marc Dufour commented,
Anyone have any suggestions before I open a support ticket? This is pretty important.