Marc Dufour
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Recent activity by Marc Dufour-
Thank you, I'll check it out.
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Thank you Devan - Community Manager. I've done that.
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This is BAD. I understand that through the GUI in Zendesk that this light-agent can not reply to a ticket, but through regular Email the ticket should be updated as normal. I even tried to add the ...
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This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted
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Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?
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I think I solved it.. I added this {{ticket.comments_formatted}} to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.
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Thanks Brett, For some reason our domain email address was not the default. I've set it now. As you can see from the screenshots in my post above, one of the emails I received was from when I used ...
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Anyone have any suggestions before I open a support ticket? This is pretty important.
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Some examples, From a password change This one was a ticket submitted from the web form, but then replied to from zendesk This originated via gmail to support@domain.com and replied from zendesk