Marc Dufour
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Last activity
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Recent activity by Marc Dufour-
Sorin Alupoaie thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)
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Sorin Alupoaie It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a...
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We have this implemented but when we create a new Jira entry it creates it into the Backlog instead of the Board. Is it possible to configure it to do this?
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Thank you, I'll check it out.
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Thank you Devan - Community Manager. I've done that.
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This is BAD. I understand that through the GUI in Zendesk that this light-agent can not reply to a ticket, but through regular Email the ticket should be updated as normal. I even tried to add the ...
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This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted
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Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?
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I think I solved it.. I added this {{ticket.comments_formatted}} to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.
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Thanks Brett, For some reason our domain email address was not the default. I've set it now. As you can see from the screenshots in my post above, one of the emails I received was from when I used ...